Service Representative - Payroll Voice Support at Paychex · Cincinnati

Summary: Paychex is reimagining how businesses manage their workforce by bringing payroll, HR, benefits, and advisory services together into a single connected HCM platform. The role involves providing customer service for Paychex products, ensuring good customer relations, and resolving client claims and complaints.

Responsibilities:
- Delivers quality service to Paychex clients via phone, email, chat, and other avenues
- Follows up on outstanding items to issue completion in compliance with established Service Level Agreements
- Uses systems and software packages, which may include HRIS, Salesforce, Flex, Core Advanced, and ORS
- Develops and maintains a basic working knowledge of one or more Paychex products
- Performs data input, maintaining strong prioritization and organization
- Documents all client interactions

Preferred Qualifications:
- Bachelor's Degree

Required Skills: Payroll, HRIS, Salesforce, Core Advanced, ORS, Data Input

Benefits: 21 comprehensive rewards, including medical coverage, Virtual wellness classes, Tuition reimbursement, 401(k) + employer match, Adoption assistance, Financial assistance, Paid time off, Company holidays, Culture days, Comprehensive work-life balance programs, Award-winning training and development programs, Ongoing learning opportunities, Paid time off for volunteerism, Company-wide and local initiatives that benefit organizations you care about, Benefits described apply to full-time employees (part-time, contract, and intern roles may vary)