IT Service Resolution Analyst at Paychex It Solutions in Bengaluru

Roles and Responsibilities :
• Provide technical support to users through phone, email, or chat channels.
• Troubleshoot hardware and software issues using remote troubleshooting tools.
• Manage user accounts, including creating new ones and updating existing ones.
• Assist in the development of knowledge base articles for IT services.

Job Requirements :
• 4-7 years of experience in desktop support or related field.
• Strong understanding of Microsoft Windows operating systems.
• Proficiency in providing excellent customer service over the phone or via chat platforms.