Application Administrator - Core… at PAYALLY GLOBAL · Warszawa

The Role

The Application Administrator is responsible for the day-to-day technical ownership, stability, and support of Makrobank and core payment services.

This role acts as the first and second line of technical support for all incoming Service Desk requests related to these systems and ensures smooth operation of payment integrations with internal and external partners.

The role is critical for ensuring operational continuity, incident resolution, and controlled changes in a regulated fintech environment.

Key Responsibilities

Service Desk & Operational Support

• Act as the primary technical owner for all Service Desk requests related to Makrobank and core payment services (wires, SEPA, SWIFT, internal transfers, etc.)
• Handle incidents, service requests, and operational issues within defined SLAs
• Perform hands-on technical investigation and resolution, including SQL/database analysis, root cause analysis, and resolution
• Escalate complex issues to development or vendors when required
• Ensure proper ticket classification, documentation, and closure
• Provide clear status updates to stakeholders

Application Administration

• Administer and maintain Makrobank and payment-related applications
• SQL Server, T-SQL, stored procedures, SQL Agent jobs, Windows services and application/database troubleshooting
• Manage system configurations, parameters, and reference data
• Perform routine operational tasks (batch jobs, reconciliations, checks)
• Monitor system health, logs, queues, and interfaces
• Ensure correct processing of payments and message flows
• Support environment consistency (DEV / UAT / PROD)

Payments Integrations Ownership

• Act as technical point of contact for external banks, payment service providers, SWIFT / SEPA / local clearing integrations
• Monitor inbound and outbound payment flows
• Investigate and resolve integration failures, this may include database logic, jobs and application componenyd.
• Support onboarding of new integrations or changes to existing ones
• Validate message formats (MT / ISO 20022 / proprietary formats)

Change & Release Support

• Participate in change management process:
• Review planned changes
• Validate operational readiness
• Support deployments and releases
• Perform post-release validation and smoke testing
• Ensure rollback procedures are understood and documented

Documentation & Knowledge Management

• Maintain and update system operation guides, integration overviews, incident resolution playbooks
• Document known issues and workarounds
• Contribute to the central knowledge base.
• Support onboarding of new team members by sharing operational knowledge

Security, Risk & Compliance

• Ensure access rights are correctly applied and reviewed
• Support audits and compliance requests (FCA, AML, SWIFT CSP, etc.)
• Report and assist in investigation of security-related incidents
• Follow change, access, and incident management best practices
• Ensure data handling follows internal security policies

Continuous Improvement

• Identify recurring issues and propose improvements
• Work with development teams to reduce operational pain points
• Improve existing SQL logic and automate processes where appropriate
• Support automation of manual operational tasks
• Participate in post-incident reviews and lessons learned

Candidate Requirements

• At least 3 years experience in application administration within banking, fintech, financial services environment.
• Hands-on experience supporting banking or payment applications, including core banking platforms such as Canopus / MacroBank or comparable systems.
• Good working knowledge of payment processing, including SEPA, SWIFT, wire payments, internal transfers, and bank/payment-provider integrations.
• Strong Microsoft SQL Server and T-SQL skills, including complex queries, troubleshooting and production data analysis.
• Strong experience with stored procedures, functions, views and triggers, including modifying and troubleshooting existing SQL logic.
• Ability to analyse and reverse-engineer complex or poorly documented legacy applications.
• Good knowledge of SQL Server Agent, including jobs, schedules and troubleshooting.
• Good understanding of SQL Server security and administration, including permissions, backup/restore, linked servers and basic performance analysis.
• Hands-on experience with Zabbix or similar monitoring tools.
• Good Windows Server troubleshooting skills, including services, Event Viewer, filesystems and permissions.
• Strong production/application support experience, including incident investigation, root-cause analysis and resolution.
• Good understanding of banking and payments, including transactions, settlements, fees, FX, SWIFT and SEPA.
• Experience supporting payment integrations and message flows is highly desirable.
• SSRS/reporting experience is desirable.
• Strong problem-solving, documentation and stakeholder communication skills.

The role is fully remote and we offer a b2b contract.

About PAYALLY GLOBAL

PAYALLY GLOBAL is a group of financial institutions that provides comprehensive and tailored financial solutions for businesses and private clients with global ambitions.

As the financial industry becomes increasingly automated, PAYALLY GLOBAL remains committed to maintaining a personal approach. Each client is supported by a dedicated Relationship Manager who ensures precision, trust, and consistency in every interaction.

As a principal member of Visa and Mastercard, PAYALLY GLOBAL offers a fully integrated suite of financial services designed to meet the complex needs of international operations. The company's global infrastructure enables seamless cross-border payments in 39 currencies, ensuring efficiency, compliance, and transparency across all transactions.

Its services include international and local payments, multi-currency accounts, foreign exchange, debit cards, card issuing, and payment gateways, all managed within one secure environment.

PAYALLY GLOBAL combines global reach with human precision to deliver financial solutions that inspire confidence and support sustainable growth.