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Travel Concierge & Operations Specialist at Pavago · Colombia
Skills
Job Description
Travel Concierge & Operations Specialist (Remote)
Luxury Travel | Aviation Operations | White-Glove Client Experience
Location: Remote Working Hours: EST Position Type: Full-Time
About the Role
We’re hiring for our client, a fast-paced luxury travel and aviation company, seeking a Travel Concierge & Operations Specialist to support high-level travel coordination and real-time operations.
This is a high-speed, execution-heavy role — not routine administrative work.
You’ll coordinate complex travel logistics, manage live operational requests, and deliver a seamless white-glove client experience across every interaction.
This role is ideal for someone who:
- Thinks quickly under pressure
- Stays highly organized in fast-moving environments
- Handles last-minute changes calmly and confidently
- Takes ownership and executes with precision
If you thrive in high-touch client service and operational coordination, this opportunity could be a strong fit.
What You’ll Own
End-to-End Travel Operations
- Coordinate complete travel logistics including:
- Flights
- Ground transportation
- Hotels and accommodations
- VIP and special requests
- Ensure every detail is executed accurately and efficiently
- Track schedules, bookings, and client requirements in real time
- Maintain flawless operational execution with minimal oversight
Real-Time Request Management
- Handle live requests from clients, passengers, and internal teams
- Manage last-minute changes without disrupting the client experience
- Prioritize multiple urgent requests simultaneously
- Maintain composure and accuracy in fast-moving situations
White-Glove Client Experience
- Deliver premium, high-touch service in every interaction
- Anticipate client needs proactively
- Coordinate luxury services including:
- Catering
- Luxury hotels
- Executive transportation
- Maintain polished, professional, and confident communication
Vendor & Stakeholder Coordination
- Liaise with operators, vendors, hotels, and internal teams
- Ensure all partners maintain white-glove service standards
- Keep communication structured, proactive, and organized across all parties
Problem Solving & Execution Excellence
- Resolve operational issues quickly without compromising service quality
- Identify risks before they become larger problems
- Continuously improve workflows and operational efficiency
- Maintain accuracy while operating under pressure
What Success Looks Like
- Travel operations executed flawlessly with zero errors
- Clients receive seamless, premium service experiences
- Last-minute changes handled smoothly and professionally
- Communication remains proactive, polished, and organized
- No operational detail is missed
What Makes You a Strong Fit
- You are extremely detail-oriented and process-driven
- You stay calm under pressure in high-stakes situations
- You think quickly and solve problems proactively
- You are highly organized and execution-focused
- You take ownership and accountability seriously
- You are comfortable in constantly changing environments
Requirements (Must-Have)
Experience
Background in one or more of the following:
- Travel coordination
- Operations or logistics
- Concierge or client services
- Luxury hospitality
- High-touch or white-glove environments
Core Skills
- Ability to manage multiple real-time requests simultaneously
- Strong organizational and operational execution skills
- Excellent written and verbal English communication
- High attention to detail and accuracy
- Comfortable operating in fast-paced environments
Nice to Have
- Experience in:
- Private aviation
- Luxury travel
- Hospitality or VIP services
- Concierge or premium client-service background
- Experience handling complex, time-sensitive logistics
What a Typical Day Looks Like
- Coordinate travel bookings and operational logistics
- Handle live client requests and schedule changes
- Communicate with vendors and internal teams
- Monitor schedules and ensure flawless execution
- Solve operational issues proactively
- Maintain premium service standards across every touchpoint
In short: you ensure every client experience feels effortless, premium, and perfectly executed.
Why This Role Stands Out
- High-impact role in luxury travel and aviation operations
- Fast-paced environment with constant variety
- Exposure to premium clients and complex travel coordination
- Opportunity to grow into:
- Operations leadership
- Client experience management
- Travel or aviation operations
Interview Process
- Initial Screening
- HR Interview
- Final Interview
Apply Now
If you can manage complexity, operate under pressure, and deliver white-glove experiences without missing details, this is an opportunity to work at the highest level of travel operations.
Apply now and become the person who makes complex travel feel effortless.
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