Receivables Support Representative at Pavago in Mexico, MX

Receivables Support Representative (Collections & Billing Resolution) – Remote | U.S. Hours

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

We’re hiring a highly execution-focused Receivables Support Representative to manage collections, resolve billing issues, and help protect company revenue.

This is not a passive support role.

You will:

• Drive collections on past-due accounts
• Investigate and resolve billing discrepancies
• Maintain accurate CRM records
• Help ensure cash flow remains consistent and organized

If you’re someone who follows up until issues are fully resolved and thrives in structured, high-output environments, this role is a strong fit.

What You’ll Own

Collections & Payment Execution (Primary Focus)

• Execute daily outbound collections through:
  • Calls
  • Emails
• Secure:
  • Payments
  • Payment commitments
• Maintain consistent follow-up cadence until full resolution
• Reduce:
  • Aging balances
  • Delinquency risk
• Identify and encourage auto-pay enrollment opportunities

Receivables Case Management

• Investigate billing issues raised through:
  • Collections efforts
  • Customer inquiries
  • Internal teams
• Identify root causes — not just surface-level issues
• Open, manage, and resolve cases in Salesforce
• Ensure every case includes:
  • Clear issue summary
  • Investigation details
  • Final resolution
• Confirm customer understanding before closing cases

Billing Issue Resolution

• Resolve:
  • Invoice discrepancies
  • Account setup issues
  • System-related billing errors
• Coordinate with internal teams to resolve issues quickly and accurately
• Help prevent recurring billing problems through root-cause resolution

Customer Communication

• Communicate with professionalism, clarity, and confidence
• Balance:
  • Urgency (collections)
  • Empathy (customer experience)
• Provide proactive updates regarding:
  • Payment status
  • Billing investigations
• Handle objections and move conversations toward resolution

Documentation & CRM Accuracy

• Maintain clean, structured records in Salesforce
• Log:
  • Calls
  • Emails
  • Payment commitments
  • Outcomes
• Ensure all documentation remains accurate and audit-ready

Process Improvement

• Identify recurring collections or billing issues
• Recommend improvements to:
  • Workflows
  • Systems
  • Follow-up processes
• Share operational insights during team reviews
• Help reduce:
  • Escalations
  • Repeat issues

What Makes You a Strong Fit

• You don’t drop follow-ups — you close loops
• You are:
  • Persistent
  • Detail-oriented
  • Execution-focused
• You take ownership and solve problems end-to-end
• You stay organized in high-volume environments
• You can handle collections professionally without damaging customer relationships

Required Experience & Skills

• Experience in:
  • Accounts receivable
  • Collections
  • Billing support
  • Customer account management
• Proven ability to manage high-volume communication
• Experience with CRM systems (Salesforce preferred)
• Strong analytical and problem-solving skills
• Excellent written and verbal English communication
• High attention to detail and organization

Nice-to-Have Experience

• Experience in structured AR or collections environments
• Experience reducing delinquency or improving cash flow
• Experience driving auto-pay adoption
• Background working with operations or service teams
• Familiarity with:
  • Root-cause analysis
  • Process improvement workflows

What a Typical Day Looks Like

• Execute outbound collections and payment follow-ups
• Investigate billing discrepancies and customer concerns
• Open and update CRM cases in Salesforce
• Coordinate with internal teams to resolve account issues
• Convert eligible customers to auto-pay
• Track performance metrics and identify operational improvements

In short: You ensure payments are collected, billing issues are resolved at the root, and no customer account falls through the cracks.

Key Metrics for Success (KPIs)

Collections Performance

• 100% completion of daily collections tasks
• Total collections secured ($)
• Reduction in aging balances
• Auto-pay conversion rate

Case Management

• Billing cases opened vs. closed
• Case resolution time
• Documentation accuracy
• Minimal cases open longer than 2 weeks

Execution Quality

• Timeliness of follow-ups
• Reduction in escalations
• CRM data accuracy and completeness

Why This Role Stands Out

• Direct impact on company cash flow and revenue protection
• High ownership and accountability
• Clear performance metrics and measurable outcomes
• Opportunity to improve systems and operational workflows
• Fast-paced, execution-driven environment with growth potential

Interview Process

• Initial Screening Call
• Recruiter Interview
• Client Interview
• Offer & Onboarding

Apply Now

If you:

• Follow through until full resolution
• Are comfortable with collections and billing problem-solving
• Thrive in structured, high-output environments

This role is a strong fit for professionals who enjoy operational ownership, collections execution, and maintaining accurate, organized receivables processes.