Operations Specialist at Pavago in Colombia, Colombia

Operations Specialist – Remote

Workforce Operations | Shift Coordination | Scheduling | Client Operations

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours Preferred Locations: LATAM, Pakistan, Philippines, or South Africa

About the Role

At Pavago, one of our clients is hiring an Operations Specialist to oversee day-to-day workforce operations and ensure seamless execution across a live scheduling platform.

This is not an administrative support role.

You’ll own the complete shift lifecycle—from workforce onboarding and scheduling to real-time issue resolution and client communication—ensuring every shift is filled, every professional is supported, and every client receives exceptional service.

You’ll work across:

• Workforce coordination
• Shift fulfillment
• Scheduling
• Attendance monitoring
• Client communication
• Live operations
• Process improvement

If you thrive in fast-paced operational environments, enjoy solving problems in real time, and take ownership from start to finish, this role is built for you.

What You’ll Own

Shift Fulfillment & Scheduling

• Own the end-to-end shift fulfillment process.
• Respond quickly to incoming client staffing requests.
• Assign professionals to shifts based on availability and qualifications.
• Confirm attendance and workforce availability before every shift.
• Ensure shifts are filled efficiently while maintaining service quality.
• Monitor fulfillment metrics and staffing performance.

Workforce Onboarding & Engagement

• Onboard and activate new professionals on the platform.
• Maintain accurate workforce profiles and onboarding records.
• Build strong relationships with workforce professionals to improve engagement and retention.
• Communicate regularly to maintain workforce responsiveness and reliability.
• Support workforce growth and long-term platform participation.

Live Operations & Issue Resolution

• Monitor attendance, clock-ins, and active shifts in real time.
• Respond immediately to:
  • Late arrivals
  • No-shows
  • Shift cancellations
  • Scheduling conflicts
• Coordinate replacement coverage when needed.
• Communicate directly with clients, on-site managers, and workforce professionals.
• Resolve operational issues while maintaining a high level of customer service.

Operations & Process Improvement

• Maintain organized operational records and tracking systems.
• Keep attendance, fulfillment, and scheduling documentation accurate and up to date.
• Identify recurring operational bottlenecks.
• Recommend workflow improvements that increase speed, reliability, and service quality.
• Support continuous improvement initiatives across operations.

Requirements

Must-Have Qualifications

Experience

• 2+ years of experience in:
  • Operations
  • Workforce coordination
  • Staffing
  • Scheduling
  • Client operations

Core Skills

• Excellent written and verbal English communication skills.
• Strong organizational and time-management abilities.
• Experience coordinating multiple priorities simultaneously.
• Strong stakeholder management and relationship-building skills.
• Comfortable working with live scheduling platforms and operational systems.
• Reliable computer setup and high-speed internet connection.

Nice to Have

• Experience working in:
  • Staffing companies
  • Workforce marketplaces
  • Startup environments
• Experience with:
  • Shift-based workforce operations
  • Attendance monitoring
  • Clock-in management
  • Workforce scheduling
  • Fulfillment KPIs
• Background in:
  • Healthcare
  • Hospitality
  • Logistics
  • Staffing
  • On-demand workforce management
• Experience improving operational workflows and efficiency.

What Makes You a Strong Fit

• Highly organized and execution-focused.
• Calm and solutions-oriented under pressure.
• Comfortable managing multiple live operational priorities.
• Strong communicator with clients and workforce professionals.
• Proactive and ownership-driven.
• Adaptable, resourceful, and process-oriented.
• Able to anticipate problems before they escalate.

What a Typical Day Looks Like

• Review incoming staffing requests and prioritize fulfillment.
• Contact workforce professionals to confirm availability.
• Monitor active shifts and attendance in real time.
• Resolve scheduling conflicts and secure replacement coverage.
• Coordinate with clients and on-site managers throughout the day.
• Update operational systems and documentation.
• Identify opportunities to improve scheduling and operational workflows.

In short: You keep daily workforce operations running smoothly by ensuring every shift is filled, every issue is resolved quickly, and every client receives reliable, high-quality service.

Key Metrics for Success (KPIs)

• Shift fill rate.
• Time-to-fill open shifts.
• Attendance reliability and reduced no-show rates.
• Response time to operational and client requests.
• Resolution time for live operational issues.
• Accuracy of scheduling and operational documentation.
• Client satisfaction and workforce reliability.

Why This Role Stands Out

• High-impact operational role at the center of daily business execution.
• Direct ownership of workforce operations and client success.
• Fast-paced environment with measurable performance.
• Opportunity to improve systems and operational processes.
• Fully remote with long-term growth opportunities.
• Clear career progression into:
  • Operations Manager
  • Workforce Operations Lead
  • Client Operations Manager
  • Operations Excellence Manager

Interview Process

1. Application Review
2. Spark Hire Intro Video (3–5 minutes)
3. Recruiter Interview
4. Scenario-Based Operations Interview
5. Final Client Interview
6. Offer & Background Verification

What Happens After You Apply

Right after you apply, you’ll receive an email invitation from Spark Hire to record your Intro Video. This short, self-recorded video is the final step that completes your application and can be recorded whenever it’s convenient for you.

Instead of repeating yourself across multiple screening calls, you’ll introduce yourself once, and your video will be shared with the hiring team. This helps hiring managers evaluate your communication style early, making future interviews more meaningful and reducing unnecessary interview rounds.

Don’t overthink it—you can record your video as many times as you’d like before submitting it. Only your final submission will be reviewed.

Please keep an eye on both your inbox and spam folder for your Spark Hire invitation after submitting your application.

Apply Now

If you’re an organized operations professional who thrives in fast-moving environments, enjoys coordinating people and processes, and takes ownership of execution from start to finish, we’d love to hear from you. Apply today and help deliver reliable workforce operations that keep clients and teams running smoothly.