ISP Network Support Engineer at Pavago in Costa Rica, Costa Rica

🌐 ISP Network Support Engineer (BGP, MikroTik, Peplink, SD-WAN & Wireless Infrastructure)

Full-Time | Remote | U.S. Hours

🚀 About the Role

We’re hiring a technically strong and proactive ISP Network Support Engineer to support customer-facing troubleshooting and production network operations across a growing multi-WAN ISP environment.

This is not a basic helpdesk role.

You’ll work directly with:

• Live ISP infrastructure
• Multi-WAN & SD-WAN environments
• Wireless backhaul systems
• Routing & failover operations
• Bonded WAN connections
• Enterprise-grade networking hardware

You’ll troubleshoot complex connectivity issues, configure production-grade networking equipment, and help maintain high-availability systems across:

• Fiber
• Fixed wireless
• Bonded WAN
• Starlink
• SD-WAN deployments

This role is ideal for someone with real-world ISP, WISP, FTTH, or MSP experience who enjoys solving network problems inside live production environments.

🔥 What You’ll Own

Customer Support & Network Troubleshooting

• Respond to customer issues involving:
  • Connectivity problems
  • Latency
  • Packet loss
  • VoIP quality
  • Routing instability
• Troubleshoot:
  • Bonded WAN links
  • SD-WAN failover
  • Wireless backhaul systems
  • VLAN segmentation
  • VPN connectivity
• Support:
  • Routers
  • Firewalls
  • Customer Premise Equipment (CPE)
• Document:
  • Troubleshooting steps
  • Root cause analysis
  • Configuration changes
• Participate in rotating after-hours emergency support (1 week/month)
• Consult with business customers regarding:
  • Redundancy
  • Failover strategies
  • Network optimization

ISP Network Operations & Infrastructure

• Monitor and maintain:
  • Wireless backhaul systems
  • Edge routing devices
  • Bonded WAN infrastructure
  • Core ISP services
• Provision and configure:
  • Routers
  • VLANs
  • Firewall rules
  • QoS policies
  • VPNs
• Troubleshoot:
  • BGP
  • OSPF
  • Failover events
  • Routing loops
  • WAN instability
• Configure and maintain:
  • MikroTik RouterOS
  • Peplink SpeedFusion
  • InControl2
• Support:
  • Tower deployments
  • Infrastructure expansion
  • Backhaul upgrades
• Maintain:
  • Configuration backups
  • Firmware updates
  • Network hardening
  • IP documentation
  • Network diagrams

🌍 Technical Environment

SD-WAN & Link Bonding

• Peplink
• SpeedFusion
• InControl2
• Starlink
• 5G & terrestrial bonding

Fixed Wireless Networks

• Cambium
• Ubiquiti
• PTP/PMP deployments

Backhaul Infrastructure

• Siklu (mmWave)
• Aviat
• High-capacity wireless transport

Enterprise Wi-Fi

• Cambium cnMaestro
• UniFi

Routing & Networking

• MikroTik RouterOS
• BGP
• OSPF
• VLAN segmentation
• NAT
• QoS
• VPNs

VoIP & QoS

• SIP troubleshooting
• QoS prioritization
• VoIP optimization

💻 What We’re Looking For

Required Experience & Skills

• Hands-on experience in:
  • ISP
  • WISP
  • FTTH
  • MSP environments
• Strong troubleshooting experience involving:
  • Routing
  • Switching
  • WAN connectivity
  • Failover systems
• Experience configuring:
  • Routers
  • Firewalls
  • VLANs
  • VPNs
• Strong understanding of:
  • TCP/IP
  • NAT
  • QoS
  • VLANs
  • BGP
  • OSPF
• Strong documentation and communication skills
• Ability to balance:
  • Technical troubleshooting
  • Customer communication
• Comfortable working independently in remote environments

⭐ Strongly Preferred

• Peplink / SpeedFusion experience
• MikroTik RouterOS expertise
• Experience with:
  • Cambium
  • Ubiquiti
  • Siklu
  • Aviat
• Experience with:
  • Fixed wireless deployments
  • mmWave backhaul systems
• Familiarity with:
  • Starlink
  • Hybrid WAN deployments
• VoIP troubleshooting experience:
  • SIP
  • QoS
  • Voice optimization

🧠 What Makes You a Great Fit

• You enjoy solving complex network problems
• You stay calm during outages and troubleshooting scenarios
• You care deeply about uptime, redundancy, and reliability
• You think proactively about optimization and scalability
• You can communicate technical issues clearly to customers and internal teams
• You take ownership instead of escalating every issue immediately

📅 What a Typical Day Looks Like

• Troubleshoot customer connectivity and routing issues
• Configure routers, VLANs, firewalls, and QoS policies
• Monitor network infrastructure and wireless backhaul systems
• Investigate failover events and BGP/OSPF routing issues
• Provision new customer deployments
• Support VoIP quality optimization
• Update documentation and network diagrams
• Collaborate with engineering and field teams on escalations and deployments

In short: You help keep ISP infrastructure stable, scalable, and highly available while solving real-world networking issues across live production systems.

📊 Key Success Metrics (KPIs)

• Fast and accurate ticket resolution
• High network uptime and reliability
• Reduced repeat escalations
• Successful provisioning of customer connections
• Accurate documentation and configuration management
• Strong customer satisfaction and communication quality

🌍 Why This Role Stands Out

• Direct exposure to real ISP/WISP infrastructure
• Work across:
  • SD-WAN
  • Wireless backhaul
  • BGP routing
  • Multi-WAN failover
  • VoIP optimization
• High ownership and technical depth
• Opportunity to work with modern networking technologies
• Exposure to large-scale wireless and hybrid WAN environments
• Clear growth path into:
  • Network Engineering
  • Infrastructure Engineering
  • Senior ISP Operations
  • Network Architecture

🧪 Interview Process

• Initial Screening Call
• Technical Interview
• Practical Troubleshooting Scenario
• Final Interview
• Offer & Onboarding

👉 Apply Now

If you:

• Thrive in live networking environments
• Enjoy troubleshooting complex ISP infrastructure
• Have hands-on routing and wireless networking experience
• Want ownership over real production systems

This role is a strong fit for network professionals who enjoy solving complex connectivity challenges inside modern ISP and SD-WAN environments.