Collections Specialist at Pavago in Mexico, MX

Collections Specialist (Accounts Receivable, Outbound Calling & Payment Recovery) – Remote | U.S. Hours

Position Type: Full-Time, Remote Working Hours: U.S. Business Hours

About the Role

At Pavago, one of our clients is hiring a Collections Specialist to manage past-due accounts, drive payment recovery, and protect company cash flow through consistent outbound collections efforts.

This is not a passive support role.

You will be responsible for:

• High-volume outbound collections calls
• Payment follow-ups
• Billing issue resolution
• CRM documentation
• Revenue recovery execution

This role is best suited for someone who is:

• Persistent
• Confident on calls
• Organized under pressure
• Comfortable making 100+ outbound calls daily

If you thrive in fast-paced, target-driven environments and follow through until issues are fully resolved, this role is a strong fit.

What You’ll Own

Collections & Payment Recovery (Core Focus)

• Make 100+ outbound calls daily to customers with overdue balances
• Follow up consistently via:
  • Phone
  • Email
• Secure:
  • Payments
  • Payment commitments
  • Resolution timelines
• Navigate gatekeepers and reach decision-makers
• Handle objections professionally while driving conversations toward resolution

Billing Issue Investigation & Resolution

• Investigate:
  • Billing discrepancies
  • Invoice disputes
  • Payment delays
• Identify root causes impacting collections
• Coordinate internally to resolve issues efficiently
• Ensure unresolved accounts are actively managed and followed up on

CRM Management & Documentation

• Maintain accurate records in:
  • Salesforce
  • CRM systems
• Log:
  • Calls
  • Emails
  • Payment commitments
  • Case updates
  • Follow-up timelines
• Ensure all accounts remain organized and actively tracked

Customer Communication

• Communicate professionally and confidently with customers
• Balance:
  • Firmness in collections
  • Strong customer experience
• Provide updates on:
  • Payment status
  • Case resolution progress
• Maintain clear and professional communication at all times

Process Improvement & Reporting

• Identify recurring issues impacting collections performance
• Share insights to improve:
  • Recovery rates
  • Internal workflows
  • Billing accuracy
• Maintain consistent activity reporting and follow-up discipline

What Makes You a Strong Fit

• You are persistent and disciplined with follow-ups
• You are comfortable handling difficult conversations professionally
• You thrive in high-volume outbound environments
• You take ownership of results and collections performance
• You stay organized while managing multiple accounts simultaneously

Required Experience & Skills

• Experience in:
  • Collections
  • Accounts receivable
  • High-volume outbound calling
• Comfortable making 100+ outbound calls daily
• Strong objection-handling and negotiation skills
• Experience with:
  • Salesforce
  • CRM systems
• Strong written and verbal English communication
• High attention to detail and documentation accuracy

Nice to Have

• Experience in structured collections environments
• Exposure to:
  • Billing support
  • AR operations
  • Customer account management
• Experience improving:
  • Collection workflows
  • Recovery processes
  • Payment tracking systems

What a Typical Day Looks Like

• Make outbound collections calls and send payment follow-ups
• Investigate overdue accounts and billing issues
• Update CRM records and payment notes
• Coordinate internally to resolve disputes
• Follow up on payment commitments
• Track collection performance and aging accounts

In short: You help protect revenue by ensuring overdue balances are actively managed, resolved, and collected efficiently.

Key Metrics (KPIs)

• 100+ outbound calls completed daily
• Payments collected and accounts resolved
• Reduction in aging receivables
• Follow-up consistency and response time
• CRM accuracy and documentation quality

Why This Role Stands Out

• Direct impact on company cash flow and revenue protection
• Clear performance-driven environment
• Structured workflows and measurable KPIs
• High ownership and accountability
• Opportunity to grow into:
  • AR Operations
  • Revenue Operations
  • Senior Collections / Billing roles

Interview Process

• Initial Screening Call
• Recruiter Interview
• Final Interview
• Offer & Onboarding

Apply Now

If you:

• Are confident making high-volume outbound calls
• Know how to handle collections professionally
• Follow through until payment issues are resolved
• Thrive in execution-focused environments

This role is a strong fit for driven collections and receivables professionals.