Mitigation Manager - Melbourne at Paul Davis… · Melbourne

Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada. We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.

What does a Mitigation Manager with Paul Davis do

• Lead a team of hardworking individuals serving others within your community

• Make a difference for others that have had a disaster strike their property

• Take pride when your team completes mitigation projects on budget with an exceptional customer experience

• Be empathetic and show a sense of urgency while communicating through modern technology

Reports To: General Manager

Why Join The Team? Paul Davis is an industry leader in restoration and reconstruction for insurance providers and commercial properties throughout the United States and Canada. We are growing locally and have career opportunities for individuals who want purpose out of their work. We love creating an opportunity for our team members, providing industry training and giving Mitigation Managers the opportunity to become experts in the field through certifications and Paul Davis University. Built upon principles of customer service, dynamic decision-making and leadership, we have the tools to continue our rapid growth. Our team puts emphasis into living our Vision, Mission and Values to be more than just a service provider - our Mitigation Managers are leading their teams to be first on site after disasters strike (i.e. floods, fires) and will be directing the mitigation crews to restore the property. You are essential to coordinate teams effectively and ensure that jobs are performed profitably.

Why The Team Needs You? Serving others after a disaster has struck their property is not easy. Everyone within Paul Davis needs to have a world-class work ethic, serious attention to detail and love to help people. It is challenging to make customers happy when faced with a traumatic event but you will love being a Mitigation Manager if you take pride in your work and have fun while working with others. You will be practicing continuous improvement every day as you work to improve performance of your team!

Benefits:

• Health insurance
• Company paid training
• Paid Holidays
• Paid time off
• Matching IRA

Essential Job Responsibilities/Tasks : (Illustrative, not inclusive)

• Ensuring the teams performance of tarping, board up, water mitigation, mold remediation, environmental services and carpet cleaning/re-installation services in accordance to Paul Davis and industry specifications.

• Oversees equipment maintenance and expendables (to include maintaining MSDS sheets).

• Maintains relationship with adjusters and communicates with updates as needed.

• Assist other team members when needed and foster a positive working relationship with other departments.

• Supervises work on Emergency Fire/Smoke Services (to include deodorization, pack-outs, board-ups, and securing structure)
• Supervises work on Mold Remediation (including demolition and cleaning).

• Be a great representative of our brand!

• Ensure your crews are ready at all times and every morning to handle the day through a team huddle.

• Meet clients and adjusters on site to assist in issue resolution and provide professional opinion.

• Performs on-call rotation as needed.

• Trains and supervises emergency services technicians and assistant technicians

• Re-inspect job sites for quality control.

• Participate in the collection process.

• Issue resolution - be the point of contact for customers if they have any questions and/or concerns and resolve those in effective and timely manner.

• Maintain inventory of clean, properly stocked and organized trucks along with all company equipment.

• Be accessible by phone and participate, as necessary, in the on-call schedule.

• Completes jobs successfully and obtains certificate of completion.

Team Qualifications (Requirements):

• High school graduation or other equivalent (i.e. GED, etc.)
• (4) year experience in WRT, ASD.
• Xactimate Knowledge (preferred)
• Symbility Training (preferred)
• Valid Driver’s License with a clean record. Must be maintained for the duration of employment.
• IICRC (WRT & ASD)
• Fluent in English
• Have the ability to work nights/weekends and overtime, if needed

Please apply if you think you have what it takes to serve others and deliver a world-class service when others need it the most. We are looking forward to discussing this opportunity with you. We support and hire Veterans and we are an Equal Opportunity Employer!