Technical Support Specialist at Paubox in Remote

Summary: Paubox is a remote-first B2B startup focused on HIPAA compliant communication solutions for healthcare. They are seeking a Technical Support Specialist to provide Level 1 technical support, resolve customer issues, and ensure satisfaction while maintaining high-quality customer experiences. Responsibilities: - Providing Level 1 technical support - Owning, investigating, and resolving technical issues - Escalating severe situations and any product issues - Following up with customers to ensure customer satisfaction - Updating and creating help docs as needed, for both internal and external stakeholders - Delivering an A+ customer experience all day, every day Required Qualifications: - Bachelor's degree or relevant experience - Experience providing support to B2B SaaS customers - Excellent written and verbal communication skills - You're polite, friendly, and professional - Ability to quickly learn technical skills - Ability to understand customer concerns and problem solve Preferred Qualifications: - Experience with Hubspot - Familiarity with email setup, configuration, and domain records - Experience working with server logs and command line - Experience working in a fast-paced startup environment Required Skills: Technical support, B2B SaaS support, Hubspot, Email setup, Email configuration, Domain records, Server logs, Command line, Politeness, Friendliness Benefits: Cigna or Kaiser Permanente healthcare coverage (location dependent), Dental and vision insurance through Guardian, 401(k) retirement account, Sick and vacation time totalling 28 days per year, 8 paid annual holidays, Stock option grants, Company-provided Macbook, $500 quarterly stipend for professional development