Implementation Specialist at Paubox in Remote

Summary: Paubox is a remote-first B2B startup focused on HIPAA compliant communication solutions for healthcare. The Implementation Specialist will onboard new customers, ensuring their success with email routing and domain configuration through effective communication and collaboration with the team. Responsibilities: - Onboarding new customers of all sizes, on all Paubox products - Ensuring successful onboarding of new Paubox customers by defining and delivering on success metrics - Supporting customers through the implementation period via email and zoom - Working with Sales and Customer Success Managers to ensure smooth handoffs and handling of our customers - Delivering an A+ customer experience all day, every day Required Qualifications: - Bachelor's degree or equivalent experience - Previous onboarding, implementation, or support experience - Natural ability to connect with customers and understand their priorities and issues - Exceptional communication skills - Experience with email routing and DNS management - Team player! We work together - Customer-centric, collaborative, responsive, and positive - Ability to work and thrive remotely Preferred Qualifications: - Experience working in a fast-paced startup environment - Experience working in the healthcare or other regulated industry - Familiarity with Hubspot Required Skills: Email routing, DNS management, Onboarding, Implementation, Support, Google Workspace, Microsoft 365, Customer-centric, Responsiveness, Positivity Benefits: Cigna or Kaiser Permanente healthcare coverage (location dependent), Dental and vision insurance through Principal, 401(k) retirement account, Sick and vacation time totalling 28 days per year, 8 paid annual holidays, Stock option grants, Company-provided Macbook, $500 quarterly stipend for professional development