Service Technician Specialist at Patterson… · Atlanta

Summary: Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. They are seeking a motivated individual with a strong mechanical aptitude to join their Dental Service team, responsible for installing and repairing dental equipment while ensuring excellent customer service. Responsibilities: - Safely remove, modify, repair, and install various dental equipment under general supervision with the ability to work independently after training - Follow checklists, ensuring all critical parts are examined - Demonstrate knowledge on the installation procedures and jobsite protocol - Apply specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis - Perform other duties as assigned - Supports customer needs through responding in a timely and professional manner - Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner - Builds and maintains customer relationships through follow-up and courteous and approachable interactions - Understands and conveys information to our customers - Listens attentively and asks questions when necessary - Uses general terminology to explain technical aspects of using technology to a non-technical audience - Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities - Anticipates problems and customer needs and goes beyond training to find answers - Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues - Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships - Determines parts, supplies or tools needed to complete service requests - Manages vehicle inventory and restocks as necessary - Safety is a primary focus for the Patterson Dental service department - Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle - Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road Required Qualifications: - High school diploma or equivalent - Mechanical aptitude required - Possesses strong work ethic and takes ownership of both company and customers goals/objectives - Focused on understanding, meeting, and exceeding customer expectations - Ability to thrive in a fast-paced environment - Requires basic computer skills and/or ability to use smart phone/tablet - Strong verbal and written communication skills - Valid driver's license along with good driving record Preferred Qualifications: - Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required - Excellent organization and problem-solving skills - Knowledge of Microsoft Outlook, Excel and Teams is helpful Required Skills: Mechanical aptitude, Dental equipment installation, Dental equipment repair, Smartphone/tablet usage Benefits: Full Medical, Dental, and Vision benefits and an integrated Wellness Program, 401(k) Match Retirement Savings Plan, Paid Time Off (PTO), Holiday Pay & Floating Holidays, Volunteer Time Off (VTO), Educational Assistance Program, Full Paid Parental and Adoption Leave, LifeWorks (Employee Assistance Program), Patterson Perks Program