Service Technician - Albany NY at Patterson… · Albany

Summary: Patterson Companies, Inc. is focused on providing the best products, technologies, services, and business solutions to the animal and oral health markets. They are seeking a driven entry-level tradesperson to join their Dental Service team, responsible for installing and repairing dental equipment while ensuring a first-class customer experience. Responsibilities: - Safely remove, modify, repair, and install on all core dental equipment with minimal supervision - Inspect pre-installed products for any defects or damages, as well as conducting final post-installation inspections for proper operation or additional damage - Responsible for basic installation procedures and jobsite protocol - Maintain all service records timely and accurately - Ensures safe transportation and delivery of product to customer location - Verify specific manufacturer and Patterson guidelines, OSHA and other applicable laws and regulations related to asepsis are followed - Perform other duties as assigned - Supports customer needs through responding in a timely and professional manner - Demonstrates passion and a people-first approach by treating customers in a respectful and considerate manner - Builds and maintains customer relationships through follow-up and courteous and approachable interactions - Understands and conveys information to our customers - Listens attentively and asks questions when necessary - Uses general terminology to explain technical aspects of using technology to a non-technical audience - Commitment and desire to work with a sense of urgency and persistence in overcoming obstacles while following Patterson’s business conduct and code of ethics and responsibilities - Anticipates problems and can troubleshoot a variety of install and basic repair problems to meet the customer needs - Establishes and maintains productive, mutually beneficial relationships with customers, vendors and colleagues - Responds to difficult situations and demanding people and delivers negative information in a way that enhances relationships - Determines parts, supplies or tools needed to complete service requests - Manages vehicle inventory and restocks as necessary - Safety is a primary focus for the Patterson Dental service department - Each employee must maintain a quality driving record and represent Patterson Dental while driving a company vehicle - Proper vehicle maintenance should be scheduled regularly to ensure we maintain a safe fleet on the road Required Qualifications: - High school diploma or equivalent - 1-2 years of comparable Patterson service experience or equivalent experience - Successfully completed Basic Install Certification through the Patterson Technical Academy with the ability to be Patterson Certified within 6 months of employment - Mechanical aptitude required - Possesses strong work ethic and takes ownership of both company and customers goals/objectives - Focused on understanding, meeting, and exceeding customer expectations - Ability to thrive in an independent role - Requires basic computer skills and/or ability to use smart phone/tablet - Strong verbal and written communication skills - Valid driver's license along with good driving record Preferred Qualifications: - Trade school training in carpentry/plumbing/heating/electricity/electronics is highly desirable but not required - Excellent organization and problem-solving skills - Knowledge of Microsoft Outlook, Excel and Teams is helpful Required Skills: Dental Equipment Installation, Dental Equipment Repair, Basic Install Certification, Mechanical Aptitude, Microsoft Outlook, Microsoft Excel, Microsoft Teams