Sales Account Specialist at Patterson… · Wilmington

Summary: Patterson Companies, Inc. is focused on providing the best products, technologies, services and business solutions to the animal and oral health markets. The Sales Account Specialist is involved in maintaining strong relationships with existing customers, providing support, troubleshooting issues, and analyzing sales trends to drive upselling opportunities. Responsibilities: - Contributes to customer retention by strengthening relationships through account management and maintenance - Serves customers by responding to requests, resolving complaints, and maintaining quality service - Develops and enhances business partnerships by fully engaging and building trust with the customers with a focus on long-term relationships, business retention, and growth. Manage regular cadence of customer 'soft touches' to keep customers engaged with Patterson Dental - Monitors account performance indicators to ensure buying levels maintain or grow - Supports Account Executive in preparing for customer business reviews by pulling accurate data, preparing customer specific reports, and producing customer practice analysis materials when requested - Identify and pursue opportunities to upsell or cross-sell products and services - Partner with Account Executive on analyzing pricing data from industry standards, previous sales trends and competitors. Assist in identifying effective marketing strategies related to pricing - Partner with sales team to escalate sales leads, gained through customer interactions, to Account Executives and Business Development representatives - Responsible to support Account Executives with a variety of administrative duties including master data updates, free goods administration, returns processing, new account set ups, change of ownerships, order entry etc - Support educational events and webinars and drive attendance Required Qualifications: - Bachelor's degree in sales, business, economics, finance or related major or equivalent experience - Fundamental understanding of sales principles and customer service practices - Analytical and multitasking skills - Excellent communication skills - Possesses basic business acumen - Ability to operate with a strong sense of urgency and deliver results - Self-motivated, persistent, and goal-oriented attitude and can work effectively as an individual or as part of a team - Proficiency with the Microsoft Office suite including in-depth knowledge of Outlook, Word, and Excel with the ability to pick up new systems and software easily Preferred Qualifications: - Associate degree in sales, business, economics, finance or related major - At least 1 years of proven work experience as a sales support professional - Certified Professional Sales Person (CPSP) Certification - Customer Care Professional Certification a plus - Dental industry experience - Skillful negotiation and presentation abilities Required Skills: Sales principles, Customer service practices, Business acumen, Microsoft Outlook, Microsoft Word, Microsoft Excel, Sales data analysis, Account management, Sales support, Dental industry knowledge, Persistence, Goal orientation Benefits: Full Medical, Dental, and Vision benefits and an integrated Wellness Program, 401(k) Match Retirement Savings Plan, Paid Time Off (PTO), Holiday Pay & Floating Holidays, Volunteer Time Off (VTO), Educational Assistance Program, Full Paid Parental and Adoption Leave, LifeWorks (Employee Assistance Program), Patterson Perks Program