Albanian Speaking Digital Trust and Safety… at Patrique… · Lisbon

Albanian Speaking Digital Trust and Safety Specialist

About Mercier Consultancy Group

Mercier Consultancy Group is one of Europe's most respected international recruitment and business process outsourcing firms, connecting exceptional multilingual talent with world-class organisations across the continent. With a deep commitment to candidate experience and client excellence, Mercier Consultancy Group has built an outstanding reputation for placing professionals in rewarding, career-defining roles across a wide range of industries. We pride ourselves on delivering tailored staffing solutions that empower both our clients and the individuals we serve to achieve their fullest potential.

Job Overview

Mercier Consultancy Group is proud to present an exceptional opportunity for a motivated and detail-oriented professional to join our client's expanding team in Sofia, Bulgaria as an Albanian Speaking Digital Trust and Safety Specialist. This highly impactful role sits at the heart of the social media industry, where you will be responsible for ensuring that online platforms remain safe, authentic, and trustworthy environments for millions of users around the world. If you are fluent in Albanian, passionate about digital integrity, and ready to take on a meaningful challenge in one of the most dynamic sectors in technology, this Albanian Speaking Digital Trust and Safety Specialist position in Bulgaria could be the perfect next step in your career.

Key Responsibilities

• Review, assess, and moderate Albanian-language user-generated content across social media platforms, ensuring full compliance with community guidelines and platform policies.
• Identify, investigate, and action potential violations including hate speech, misinformation, graphic content, spam, harassment, and fraudulent activity within social media environments.
• Utilise advanced internal moderation tools and workflows to efficiently process and resolve content review queues with accuracy and consistency.
• Analyse patterns of harmful behaviour and escalate complex or high-severity cases to senior trust and safety teams or relevant law enforcement contacts where appropriate.
• Contribute to the continuous improvement of content moderation policies by providing structured feedback and insights based on emerging trends observed within Albanian-language social media communities.
• Collaborate closely with cross-functional teams including legal, policy, and product departments to support the development of safer digital experiences on social media platforms.
• Maintain meticulous records of reviewed cases, decisions, and outcomes in accordance with internal data management protocols and quality assurance standards.
• Participate actively in regular training sessions, team briefings, and calibration exercises to stay current with evolving platform policies and digital safety best practices.

• Native or fluent Albanian language proficiency (both spoken and written) is essential for this role, as content review will be conducted primarily in Albanian.

• Valid EU passport or the legal right to work within the European Union (mandatory requirement).

• Strong working knowledge of English to a professional or business level, enabling effective communication with internal teams and stakeholders.

• Prior experience in content moderation, trust and safety, customer support, or a related digital role — particularly within the social media industry — is highly advantageous.

• Demonstrated ability to exercise sound judgement, emotional resilience, and critical thinking when reviewing sensitive or potentially distressing content in a social media context.

• Excellent attention to detail, strong organizational skills, and the ability to work efficiently and accurately under time-sensitive conditions.

• A genuine interest in digital safety, online community wellbeing, and the evolving landscape of social media regulation and trust frameworks.

• Fully paid training

• Stable job and career development opportunities

• Attractive salary

• Additional health insurance

• 50+ benefits and services to choose from

• Positive international working environment

• Support and learning

• Employee referral bonuses

• Financial support during relocation for candidates located outside of Bulgaria (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental)