Business Services Manager II at Pathways Hospice in Denver, CO

Business Services Manager II

Join The Denver Hospice and become part of a deeply mission-driven team with a proud legacy of providing exceptional hospice and palliative care to our community. Here, clinical excellence and compassion go hand in hand, supported by dedicated colleagues, excellent benefits, and a shared commitment to elevating care for patients and families when it matters most.

The Denver Hospice has an immediate opening for a Business Services Manager II.

LOCATION: Denver, CO

STATUS: Full-time

SCHEDULE: Monday - Friday, 8am - 5pm

PAY RANGE: $73,756 - $86,652

SUPPLEMENTAL PAY: Based on position, schedule and/or availability

MILEAGE AND EXPENSE REIMBURSEMENT: Sixty-two and a half cents per mile – one of the highest in the industry!

CULTURE, BENEFITS AND PERKS:

• We value engagement, community, and outreach initiatives and know it matters for our team members and our patients. We provide welcoming and supportive care to our patients and a work environment where all team members feel respected and valued.
• We support a culture of work-life balance and provide team members with two, free, confidential and robust benefit programs designed to provide solutions to the logistical and financial problems that arise in life.
• Employer pays over 90% of employee medical premium in some plans
• Health Savings Account (HSA) with significant Employer Funding: Single $1,000, Family $2,000
• Extensive Paid Time Off (PTO/Vacation Pay): 18 days in the first year for FT team members
• Seven Paid Holidays with an additional Floating Holiday
• 403(b) Retirement Plan with Employer Match: 50% match up to 8% of total compensation
• Company-Paid Life and AD&D Insurance
• Career & Logo wear
• Education Reimbursement Program
• Clinical Career Ladders
• Certification Pay
• Generous Discover-a-Star Team Member Referral Program
• Team Member Service Awards
• Early Wage Access
• Legal and Identity Protection
• Robust Leadership Development Training Programs

REWARDING WORK YOU WILL DO:

The Business Services Manager leads daily operations across multiple departments, ensuring efficiency in administrative functions, vendor contracts and management, billing processes, and facility management. This role drives operational improvements and manages budgets. As a strategic partner to leadership, the Business Services Manager supports long-term planning, financial oversight, and project management, while providing executive-level support to the President. Key responsibilities include managing office operations, overseeing organizational databases, and ensuring smooth cross-departmental collaboration to enhance overall organizational performance.

• Leads and executes departmental and program-specific projects in alignment with strategic goals; contribute to organizational planning and performance reviews.

• Oversees facility operations, supervising facility, environmental services, kitchen staff, front desk staff, receptionists, and administrative teams to ensure seamless operations, effective communication, and exceptional customer service.

• Establishes and manages strategic partnerships with external vendors to optimize service delivery and operational efficiency.

• Directs and optimizes billing processes, collaborating with Finance and clinical teams to ensure accurate accounts receivable management and EMR documentation.

• Leads AR aging reviews with senior leadership and Finance to improve financial performance and cash flow management.

• Supports the procurement and renewal of payer contracts.

• Participates in departmental budget planning and control, ensuring fiscal accountability and reporting to executive leadership.

• Manages procurement and maintenance of office equipment, supplies, and assets to support operational and clinical needs.

• Provides high-level administrative support to the President, including preparation for board meetings and in-depth financial analysis and reviews.

• Oversee and maintains organizational databases for key programs including Volunteer, Donor, and Marketing initiatives, ensuring data accuracy and accessibility.

• Leads and directs all office functions, ensuring alignment with organizational priorities and operational goals.

• Provides operational leadership to cross-functional teams and support departmental needs, including Volunteer services.

• Executes additional leadership responsibilities and special projects as directed by executive management.

• Business Services Manager II - Provides Business Services Manager support to multiple locations.

WHAT WE ARE GOING TO LOVE ABOUT YOU:

• Minimum Education: Associates degree required. Bachelor's degree preferred. Experience in lieu of education will be considered.
• Minimum Experience: Three (3) years of management and supervisory experience required. Prior experience in customer service-oriented position. Prior experience in office management, billing and accounts receivable functions and roles.
• Required License: Valid Colorado driver’s license and proof of automobile insurance in accordance with state statute. Must obtain/maintain a valid Certified Food Protection Manager Certification.

PHYSICAL REQUIREMENTS:

• Ability to lift/carry a minimum of 30 lbs.

Care Synergy is a network of mission driven, nonprofit healthcare organizations dedicated to caring for very ill, frail, and primarily elderly individuals by keeping them at home and out of the hospital while maximizing comfort, dignity, and quality of life.

The Care Synergy enterprise includes a group of collaborating nonprofit Affiliates across Colorado’s Front Range that share resources, expertise, and infrastructure to deliver high quality, compassionate care. Collectively, the enterprise generates approximately $100 million in annual revenue and serves thousands of individuals and families each year through hospice, home health, palliative care, CAPABLE, wellness, and PACE programs.

Across the Care Synergy network, the organizations provide significant community impact, including more than 7,000 hospice patients served annually, more than 2,000 palliative care patients, more than 355,000 hospice days of care each year, and more than $1.6 million in charitable care provided annually.

Care Synergy affiliated programs include The Denver Hospice, Pathways Hospice, Pikes Peak Hospice and Palliative Care, Colorado Visiting Nurse Association, CAPABLE, and Superior Medical Equipment, along with PACE programs including Colorado PACE and Pathways PACE.

If you need assistance completing the electronic application please contact our Talent Acquisition team via email at cs-recruitment@caresynergynetwork.org. You may also call the Human Resources Department at (303) 228-5647. Applications can be completed in-person at any one of our affiliate office locations.

The Organization does not discriminate in employment opportunities or practices on the basis of race, color, religion, gender, gender identity, pregnancy, national origin, age, disability, creed, ancestry, genetic information, marital status, sexual orientation/identity, transgender status, military or veteran status, or any other characteristic protected by federal, state, or local law. This prohibition includes unlawful harassment based on any of these protected classifications.