Pathway Communications→
Sales / Customer Support Executive at Pathway… · Markham
Mid LevelOn-siteMarkham, Ontario, CA18 CAD–18 CAD/hr
Skills
crm systemsticketing toolsmicrosoft officeexcelwordpowerpointverbal communicationwritten communicationpresentation skillscustomer handlingproblem solvingmultitaskingtime managementpunctuality
Job Description
Location: Onsite – 95 Apple Creek Blvd., Markham
Employment Type: Independent Contractor Hourly Rate: $18/hour Working Hours: 9:00 AM - 5:00 PM / 12:00 noon - 8:00 PM Language Requirement: English
Role Overview
We are seeking a customer-focused and results-driven Customer Success & Sales Associate with experience in telecom or IT environments. This role combines client engagement, solution selling, and customer service to ensure a seamless customer experience from onboarding through ongoing support.
Key Responsibilities
Client Engagement & Solutioning
- Collaborate with the client’s sales team to understand customer needs and recommend suitable telecom solutions
- Prepare and deliver product presentations, demos, and tailored proposals
- Respond to customer inquiries with accurate and timely information
- Work with technical teams to ensure solution feasibility and customization
Customer Success & Service Delivery
- Act as the first point of contact for customer inquiries, service requests, and issue resolution
- Manage onboarding of new customers and coordinate with internal teams
- Track accounts, monitor service requests, and ensure SLA compliance
- Handle escalations professionally to ensure timely resolution and satisfaction
- Gather and share customer feedback to enhance service quality and offerings
Market & Product Knowledge
- Maintain up-to-date knowledge of telecom products, technologies, and market trends
- Provide insights on customer needs and competitive positioning to internal teams
Qualifications & Skills
- Minimum 2 years of experience in a call center or sales environment within IT or Telecom
- Experience with ticketing tools and CRM systems
- Proven experience in cold calling, upselling, and cross-selling
- Strong verbal and written communication and presentation skills
- Ability to explain technical solutions to non-technical clients
- Strong customer handling and problem-solving skills
- Proficiency in Microsoft Office (Excel, Word, PowerPoint)
- Ability to multitask, prioritize, and manage time in a fast-paced environment
- Punctual and able to work onsite full-time (9 AM – 5 PM)