Customer Success Specialist at Pasilobus in Remote

Summary: Pasilobus is a technology company specializing in the design and development of e-commerce systems and software for businesses. As a Customer Success Specialist, you will build and maintain relationships with app users and project clients, ensuring they receive support and assistance throughout their onboarding and engagement process.

Responsibilities:
- Serve as the main point of contact for assigned clients, ensuring a smooth, responsive, and professional experience
- Proactively engage with customers via email, phone, and video to answer questions, provide updates, and identify opportunities to support them better
- Collaborate with internal teams (like design, development, and fulfillment) to ensure client requests are handled accurately and on time
- Help new clients get onboarded and feel confident in our process from day one
- Maintain organized records of communication, tasks, and client needs using our internal tools (e.g., CRM, project trackers)
- Contribute ideas to improve our customer experience and internal systems

Required Qualifications:
- Excellent communication skills, both written and verbal — you're clear, professional, and personable
- 1–2 years of experience in customer service, sales support, or account management (e-commerce experience is a bonus)
- Comfortable making outbound calls and speaking directly with clients
- Strong attention to detail and organizational skills — you like to follow up and follow through
- Must be legally authorized to work in the U.S
- Located near Seattle, WA is a plus for the occasional in-person meeting or strategy session

Preferred Qualifications:
- Experience in e-commerce or with platforms like Shopify
- Prior role in customer success, client services, or account management
- Familiarity with tools like Slack, Google Workspace, Trello, Notion, or CRM systems

Required Skills: Sales Support, Account Management, E-commerce, Shopify, Outbound Calls, CRM Systems, Slack, Google Workspace, Trello, Notion

Benefits: Flexible remote work environment — work from home, a café, or wherever you're most productive., A chance to join a small, tight-knit team where your contributions are seen and valued., Opportunities for growth, learning, and working on cool projects with fun clients.