Customer Service Analyst Intern at Parts Town in DuPage County, IL

Summary: Parts Town is the fastest-growing distributor of restaurant equipment and appliance parts, looking for a CX Analyst Intern. In this role, you will analyze customer and operational data to identify trends and improve customer experience, collaborating closely with Customer Experience and Operations leaders. Responsibilities: - Analyze customer experience data from multiple sources - Bring together proactive, reactive, and value‑add data to identify trends and understand what’s driving performance - Identify gaps, risks, and opportunities within the customer journey - Help define success metrics tied to CX initiatives - Create dashboards, scorecards, and visualizations to track performance and impact - Partner with cross‑functional teams to validate insights and align on priorities - Communicate findings through clear storytelling, recommendations, and presentations - Help quantify efficiency gains, cost avoidance, and capacity impacts associated with CX improvements Required Qualifications: - You're pursuing a Bachelor's degree in Business, Analytics, Data Science, Operations, or a related field - You have experience or strong interest in Excel, Python, SQL, or BI tools - You can connect data to business outcomes and customer impact - You enjoy analyzing systems and processes to improve efficiency - You're detail-oriented, curious, and comfortable presenting ideas - You thrive in collaborative, data-driven environments Required Skills: Excel, Python, SQL, Business Analytics, Data Science, Business Intelligence tools, Data analysis, Customer experience analysis, Dashboard creation, Data visualization, Curiosity Benefits: Quarterly profit-sharing bonus, Hybrid Work schedule, Team member appreciation events and recognition programs, Volunteer opportunities, Monthly IT stipend, Casual dress code, On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses, Health, dental, and vision insurance, 401(k) with match, Employee assistance programs, Paid time off, Paid sick time off, Paid holidays, Paid parental leave, Professional development opportunities