Customer Insights & Success Intern at Parts Town in DuPage County, IL

Summary: Parts Town is the fastest-growing distributor of restaurant equipment and parts, and they are seeking a Customer Insights & Success Intern. This internship will provide hands-on exposure to customer feedback initiatives, allowing the intern to support the Customer Experience and Voice of the Customer projects while working across various teams. Responsibilities: - Participate in Voice of the Customer request intake discussions with internal stakeholders - Assist with survey creation, setup, and monitoring - Review and organize customer feedback and open-ended comments - Identify themes, trends, and opportunities within customer input - Support development of insight summaries, reports, and presentations - Assist with customer journey mapping or CX improvement initiatives - Conduct basic research or benchmarking on CX best practices - Attend cross-functional meetings to learn how insights are applied across teams Required Qualifications: - You're pursuing a Bachelor's degree in Marketing, Business, Psychology, Behavioral Science, Market Research, Data Analytics, or Communications - You have a strong interest in customer behavior, customer experience, or consumer insights - You're comfortable working with data in Excel or Google Sheets - You're detail-oriented and enjoy synthesizing information into clear takeaways - You have strong written communication skills - You're curious, proactive, and eager to learn in a fast-paced environment - You collaborate well with others and are comfortable asking questions Required Skills: Customer insights, Voice of the Customer (VoC), Survey design, Data analysis, Customer journey mapping, Market research, Data analytics, Excel, Google Sheets, Curiosity Benefits: Quarterly profit-sharing bonus, Hybrid Work schedule, Team member appreciation events and recognition programs, Volunteer opportunities, Monthly IT stipend, Casual dress code, On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses, Health insuranBce, 401k/401k match, Employee assistance programs, Time away, Paid time off, Paid sick time off, Paid holidays, Paid parental leave, Professional development opportunities