Customer Insights & Success Intern at Parts Town in Addison, IL

Summary: Parts Town is the fastest-growing distributor of restaurant equipment, HVAC, and residential appliance parts. As a Customer Insights & Success Intern, you will support the Customer Experience and Voice of the Customer initiatives, gaining hands-on exposure to customer feedback processes and insights translation. Responsibilities: - Participate in Voice of the Customer request intake discussions with internal stakeholders - Assist with survey creation, setup, and monitoring - Review and organize customer feedback and open-ended comments - Identify themes, trends, and opportunities within customer input - Support development of insight summaries, reports, and presentations - Assist with customer journey mapping or CX improvement initiatives - Conduct basic research or benchmarking on CX best practices - Attend cross-functional meetings to learn how insights are applied across teams Required Qualifications: - You're pursuing a Bachelor's degree in Marketing, Business, Psychology, Behavioral Science, Market Research, Data Analytics, or Communications - You have a strong interest in customer behavior, customer experience, or consumer insights - You're comfortable working with data in Excel or Google Sheets - You're detail-oriented and enjoy synthesizing information into clear takeaways - You have strong written communication skills - You're curious, proactive, and eager to learn in a fast-paced environment - You collaborate well with others and are comfortable asking questions Required Skills: Customer Experience, Voice of the Customer, Survey Design, Data Analysis, Excel, Google Sheets, Customer Journey Mapping, Market Research, Behavioral Insights, Curiosity Benefits: Quarterly profit-sharing bonus, Hybrid Work schedule, Team member appreciation events and recognition programs, Volunteer opportunities, Monthly IT stipend, Casual dress code, On-demand pay options: Access your pay as you earn it, to cover unexpected or even everyday expenses, Health, dental, and vision insurance, 401(k) with match, Employee assistance programs, Paid time off, Paid sick time off, Paid holidays, Paid parental leave, Professional development opportunities