Counter Assistant at Parts ASAP in Black Creek, WI

COUNTER ASSISTANT Full Time · Location: Black Creek, WI, US   Job Title:                                Counter Assistant                                Essential Duties and Responsibilities  • Greets and directs walk-in customers based on need, complexity and type of transaction • Handles customer pick up orders promptly, avoiding backlog and lines waiting for a counter sales person to be available. Closes sales orders to invoices upon request; collects cash/check; processes credit cards. • Handles all internal/inter-company CRMs, as designated by the store manager • Monitors calls in Customer Queue (Supervisor Software) and informs sales staff when calls are backed up. • Handles overflow customer calls when needed. • Completes all customer parts and core returns following company policies: create credit memo and transfers back into stock accurately; issues refund of cash, check, credit card or credit on account. • Tags returned items to ensure proper warehouse storage or disposal of defective parts. Gives to Inventory Control Coordinator to return to storage and/or return to vendor. • Completes “will send check” orders upon receipt of check. • Maintains Sales Order/No Invoice Report; verifies shipment and billing of orders; investigates why not shipped or invoiced. • Monitors “will call” parts area / sold area for possible sales that are outdated and transfers back into stock as necessary. • Monitors voice mail and delegates to the counter. Required Education/Experience/Skills  • High School graduate, or equivalent work experience. • Basic to intermediate knowledge of agricultural equipment. • Basic computer knowledge including e-mail, Word, Excel and inventory control software. • Ability to prioritize multiple tasks.   Preferred Education/Experience/Skills  • Proven customer service experience particularly within the agriculture and construction parts sectors, preferred. • Strong verbal communication skills.