Solutions Analyst at Partner One in Remote

Partner One Capital logo SOLUTIONS ANALYST AT PARTNER ONE CAPITAL RemoteBolivia, Plurinational State ofContract Posted few hours ago DESCRIPTION We are seeking a customer-focused Solutions Analyst to support customers using our mortgage document preparation platform. This role serves as a primary point of contact for customer service and support, managing inquiries and requests through a helpdesk system, with occasional phone or video interactions. The Solutions Analyst is responsible for troubleshooting issues, identifying effective solutions, and ensuring a high level of customer satisfaction. Solution delivery will frequently require effective collaboration with other support and product-oriented teams. In addition to support responsibilities, the Solutions Analyst gathers and translates customer change requests into clear, actionable technical requirements for Document Developers. The role also involves diagnosing issues, interpreting document logic, and understanding existing configurations, which often involves the use of simple VB.NET code and SQL queries. Depending on the scope of work, the Solutions Analyst may also be responsible for migrating approved changes through development, staging, and production environments. Success in this role comes from balancing customer communication, technical problem-solving, and attention to detail. REQUIREMENTS • 3+ years of experience in customer support or solutions analysis, with the ability to manage and resolve issues effectively through a helpdesk ticketing system • Ability to interpret and translate business requirements into technical requirements • Solid troubleshooting and analytical skills with the ability to identify root causes and recommend solutions • Basic programming or scripting experience (e.g., VB.NET or similar), or proven ability to learn quickly • Strong written and verbal communication skills, including the ability to explain technical concepts to non-technical audiences • Business-fluent English • Experience coordinating or executing changes across development, staging, and production environments • Available during Eastern Time business hours PREFERRED • Experience in mortgage, lending, or financial services industries • Experience with document generation systems • Experience with SQL databases and queries • Experience working with a variety of helpdesk and change tracking systems More about Partner One Capital Partner One Capital logo VISIT WEBSITE Partner One Capital is a long-term investment group specialized in the acquisition and growth of successful software companies. We are owned by one of the largest pension funds in North-America with over $15 Billion in Net Assets. In business for over 23 years, we own some of the fastest growing enterprise software companies in the world. Over 600 of the world's largest corporations and governments rely on our software for their most critical operations and to safeguard their most valuable data. Workable uses cookies to improve user’s experience, personalise ads and analyse traffic. You can accept all cookies, decline all optional cookies, or manage your cookie settings. To learn more, view our cookies policy. Cookies settings Accept allDecline all