Traffic Incident Management Specialist and Support at Parsons · Athens

In a world of possibilities, pursue one with endless opportunities. Imagine Next!

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

Job Description:

We are seeking experienced Traffic Incident Management Support Specialists to join our team in Georgia and help improve roadway safety, incident response, and traffic operations across the region.

In this role, you will support field-based traffic incident management activities, coordinate with emergency responders and transportation partners, and help restore traffic flow safely and efficiently during incidents, special events, and work zones. This is a great opportunity for someone with a strong background in emergency response, traffic operations, or public safety who wants to make a direct impact in the field.

This role would require you be local to the Georgia area – statewide. Will require state day and/or overnight travel and in-office team collaboration meetings

Key Responsibilities

• Develop and maintain solid working relationships with all field responder agencies, DOT officials, and other industry stakeholders
• Lead and support traffic incident management operations during roadway incidents, planned events, and work zones
• Coordinate with Traffic Management Center staff, law enforcement, fire/EMS, towing and recovery, and other partners
• Support response, lane closure, detour, and clearance strategies to improve safety and mobility
• Manage field-based TIM projects, including planning, execution, reporting, and closeout
• Deliver training, tabletop exercises, and field drills for incident responders
• Track and analyze operational data, including response and clearance times
• Review, analyze, and develop SOP/SOG updates for incident response
• Promote work zone safety, responder safety, and compliance with agency standards
• Assist and provide support services for the Statewide Traffic Incident Management Enhancement initiatives, to include daily operations, planning of events, and industry speakers

Required Qualifications

• Associate's Degree in Business Administration (or equivalent)
• Typically, 5+ years of related work experience in an administrative capacity, including at least 1+ years of experience in proposal coordination and production, is required.
• Experience in emergency response, public safety, safety service patrol, or wrecker fleet operations
• Strong written and verbal communication skills
• Experience developing and delivering training
• Proficiency with Outlook, Word, Excel, and presentation tools such as PowerPoint

Preferred Qualifications

• Towing or first responder experience
• FHWA TIM Responder Training; Train-the-Trainer is a plus
• Experience with Traffic Management Centers or Regional Operations Centers
• Familiarity with ITS, ATMS/ATIS, CAD integration, AVL, and incident management tools
• Project management training or certification program

Security Clearance Requirement: None

This position is part of our Critical Infrastructure team.

For more than 80 years, our experts have designed and delivered the critical infrastructure that connects and protects communities around the world. We work in collaborative teams, both within the company and with our partners and customers, to plan, design, build, and modernize infrastructure. We take special pride in projects and solutions that improve communities as well as people’s quality of life by promoting economic growth, enhancing mobility, and increasing sustainability and resiliency. Powered by our people, we provide the imagination necessary to support our customers’ visions—and to help them see what's next!

Salary Range: $30.58 - $53.51

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.