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Entertainment Coordinator at Paris Las Vegas in Danville, VA
Skills
Job Description
The Entertainment Coordinator is responsible for supporting the Entertainment Team and Marketing Department in maintaining a positive front-of-house experience for entertainment shows at The Pantheon. This role performs administrative duties and coordinates front-of-house needs, including scheduling and managing ushers and volunteer staff on show days. The position requires strong communication skills and the ability to foster a positive, guest-focused atmosphere.
Responsibilities
Schedule ushers monthly and coordinate ushers and volunteer staff on show days
Update and maintain the entertainment calendar, trackers, and department inventory
Ensure entertainment signage is properly displayed and removed when appropriate
Troubleshoot ticketing issues and resolve guest complaints and requests on show days
Assist management with ticketing and box office operations through Ticketmaster (Archtics & TM1)
Program ticket scanners and provide ticket scanning reports to IT
Deliver exceptional customer service to all guests, including casino VIP guests
Provide additional operational support to Thread Bar & Pool Entertainment
Perform other duties as assigned
Qualifications
Must be 21 years of age or older upon employment.
Degree in Marketing, Communications, Business Administration, or equivalent experience in gaming, entertainment, or hospitality preferred
Basic computer proficiency (Word, Excel, PowerPoint, etc.)
Ability to type at least 35 words per minute
Strong interpersonal and teamwork skills
Ability to maintain composure and deliver excellent guest service in all situations
Working knowledge of Ticketmaster systems (Archtics, Host, TM1) preferred Wage: $20.00 per hourADDITIONAL REQUIREMENTS
Must be able to work flexible hours, including evenings, weekends, and holidays as needed
Must be able to speak, read, write, and understand English
Must be able to tolerate areas containing secondhand smoke
Ability to maintain regular, predictable attendance according to schedule
Ability to work in a fast-paced environment and manage multiple tasks under time constraints
Must be able to handle high business volume and sensitive situations involving team members and guests
Ability to manage multiple projects and adapt to changing priorities and unforeseen challenges
Must be able to respond to visual and aural cues
Must have manual dexterity to operate office equipment
Must be able to recognize and respond to individuals with questions
Must be able to maneuver around the office and property
Must be able to work independently
Must be able to lift and carry up to 10 pounds
Must be able to bend, crouch, kneel, twist, and work at a desk or counter when performing job functions