Associate Technical Account Manager at PAR… · Remote -…

For over four decades, PAR Technology Corporation (NYSE: PAR) has been a leader in restaurant technology, empowering brands worldwide to create lasting connections with their guests. Our innovative solutions and commitment to excellence provide comprehensive software and hardware that enable seamless experiences and drive growth for over 100,000 restaurants in more than 110 countries. Embracing our "Better Together" ethos, we offer Unified Customer Experience solutions, combining point-of-sale, digital ordering, loyalty and back-office software solutions as well as industry-leading hardware and drive-thru offerings. To learn more, visit partech.com or connect with us on LinkedIn, X (formerly Twitter), Facebook, and Instagram.

Position Description:

As an Associate Technical Account Manager, you'll partner with some of the world's most recognized restaurant brands and serve as a trusted technical advisor within the PAR ecosystem.

You'll begin your journey alongside experienced Technical Account Managers who will provide mentorship, coaching, and hands-on exposure to PAR's restaurant technology portfolio.

As your expertise grows, you'll take increasing ownership of customer relationships, integrations, strategic projects, and technical initiatives that directly impact customer success.

This role is ideal for someone who enjoys connecting technical solutions to real business outcomes, thrives in a fast-paced environment, and is excited to help shape the future of how restaurants leverage technology to operate, serve guests, and grow.

At PAR, Technical Account Management is more than troubleshooting or project coordination. We are the bridge between customers, product teams, engineers, and customer success teams. We help customers unlock value from their technology investments while driving long-term adoption, retention, and growth.

Position Location:

Remote USA; within select states: Texas, Minnesota, New York, Florida, Colorado, Minnesota, Pennsylvania, Illinois, Georgia, North Carolina

Reports To:

Sr. Manager, Technical Account Team

What We’re Looking For:

Requirements:

• 1–3 years of professional experience, preferably in technical consulting, solutions architecture, or enterprise integration in B2B SaaS or restaurant technology.

• Must-have Background in restaurant technology (hardware and/or software), hospitality SaaS, or a comparable enterprise technical environment strongly preferred.

• Strong API and integration skills; proficiency in Postman (Collections, Environments, test scripts, Monitors, documentation).

• Cloud fundamentals (AWS/GCP/Azure); CI/CD and observability awareness.

• Exceptional written and verbal communication — able to explain complex technical concepts to executives and engineers alike.

• Experience with Jira, Confluence, or equivalent ticketing and documentation tools.

Additional skills:

• Scripting fluency in at least one language (JavaScript/Node, Python, etc.) would be a major plus

Unleash your potential: What you will be doing and owning:

Technical Account Ownership

• Serve as the technical owner for assigned accounts across the full PAR product portfolio; build trusted relationships with customer architects, IT teams, and operations stakeholders.

• Co-create account plans with CSMs; lead the technical narrative in QBRs including integration of health, stability posture, known risks, and forward-looking technical roadmap.

• Maintain clear, current technical documentation for each account: integration map, active workstreams, open tickets, and escalation status.

Integration & Technical Delivery

• You have solid technical working knowledge across multiple PAR products — hardware and software — and understand how they connect. You own integration workstreams for mid-complexity accounts, document configurations, and contribute the technical narrative to QBRs.

• Design, oversee, and execute integrations that are scalable, secure, observable, and supportable across the full PAR stack.

• Use Postman (Collections, Environments, automated tests, Monitors, documentation) as a core delivery tool.

• Enforce quality gates pre-launch and run proactive readiness scans before major campaigns or go-lives.

• Produce operator-ready runbooks, SOPs, smoke tests, and rollback plans for your technical workstreams.

Upsell, Cross-Sell & Technical Discovery

• You actively surface cross-sell and upsell signals through technical discovery on every customer touchpoint. You document signals in CRM and partner with the CSM to qualify and progress expansion opportunities with Sales.

• Document technical expansion signals in CRM and partner with the CSM to qualify and progress opportunities with Sales.

• Contribute technical narrative to cross-sell conversations — building the case for additional PAR products based on the customer's technical environment and gaps.

Cross-Functional Technical Coordination

• Lead escalation coordination with Product and Engineering; propose workarounds and drive resolution with clear owner accountability and customer-facing timelines.

• Partner with Support to ensure clean handoffs and reduce recurring issues through root cause documentation and playbook updates.

• Keep all work items and tickets current with weekly 'moved / blocked / next' updates.

Interview Process:

• Interview #1: Video interview with Talent Acquisition Team

• Interview #2: Video interview with the Hiring Manager (via MS Teams)

• Interview #3: Video interview with the Team (via MS Teams)

PAR is proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. We also provide reasonable accommodations to individuals with disabilities in accordance with applicable laws. If you require reasonable accommodation to complete a job application, pre-employment testing, a job interview or to otherwise participate in the hiring process, or for your role at PAR, please contact accommodations@partech.com. If you’d like more information about your EEO rights as an applicant, please visit the US Department of Labor's website.