Application Support Specialist at Paperless… · Baton…

Summary: Paperless Environments has been revolutionizing accounts payable workflow automation and document management software since 2005. They are looking for a Technical Support Specialist to help customers troubleshoot and maximize their software use, answering questions and diagnosing issues while collaborating with the development team to enhance the product. Responsibilities: - Help customers troubleshoot and resolve software issues - Answer "how-to" questions and guide users through solutions - Communicate with customers via support tickets, phone, and screen sharing - Document issues and resolutions in our support system - Work with our development team to report bugs and improve the product Required Qualifications: - Experience in a software support role or a similar technical support position - Exceptional verbal and written communication skills - Excellent software troubleshooting and problem-solving capabilities - Ability to learn software systems quickly - Ability to work independently in a fast-paced and collaborative team environment Preferred Qualifications: - Familiarity with Windows Security, basic networking, and/or SQL queries is a strong advantage - Knowledge of accounting software, basic accounting principles, and terminology - Background in document management or automated workflow software Required Skills: Software support experience, Software troubleshooting Important Skills: learn quickly, Windows Security, Basic networking, SQL queries, Accounting software knowledge, Basic accounting principles, Document management, Automated workflow software Benefits: 120 hours of PTO yearly that begins accruing on start date, Comprehensive benefits package after 60 days of continuous employment, Company paid life insurance for employees, Company matching retirement plan after one year of service, Budget for professional development