Sr. Director, Quality Assurance & Testing at Papa John's · Atlanta

Sr. Director, Quality Assurance & Testing Location: HQ_Atlanta What’s Unique About You Is What Makes Us Better! Diversity is our strength and competitive advantage. Bring your flavor to the Papa John's team today! Job Summary The Senior Director of Quality Assurance & Testing oversees quality engineering for a highly agile, cloud-native eCommerce platform. Responsibilities include defining and executing the enterprise QA strategy to ensure product quality, platform reliability, and a consistent customer experience at scale. The role collaborates with Engineering, Product, DevOps, and Business leadership to embed quality throughout the software development lifecycle, modernize testing practices, and drive continuous improvement in a fast-paced, high-transaction environment based on Google Cloud Platform. Duties & Responsibilities (other duties as assigned) Strategic Leadership Define and own the QA and test engineering vision, strategy, and roadmap aligned with business and technology goals Champion a quality-first culture across product development, operations, and release management Establish enterprise QA standards, metrics, and governance for a large, distributed agile organization Agile & Delivery Excellence Lead QA transformation in a highly agile / DevOps environment, embedding quality into CI/CD pipelines Partner with engineering leadership to shift quality left and right, emphasizing automation, observability, and resilience Enable frequent, reliable releases while maintaining platform stability and customer trust Technology & Platform Quality Oversee testing strategies for a large-scale eCommerce platform, including web, mobile, APIs, integrations, and backend services Drive modern test automation across functional, regression, performance, security, accessibility, and reliability testing Ensure quality practices are optimized for cloud-native architectures on GCP, including microservices, containers, and distributed systems Team & Organizational Leadership Build, lead, and mentor a high-performing global QA organization (managers, leads, engineers) Define career paths, upskilling programs, and succession planning for QA and test engineering talent Manage vendor and partner relationships as needed Metrics, Risk & Continuous Improvement Define and track meaningful quality KPIs (defect leakage, test coverage, release health, MTTR, customer impact) Proactively identify quality risks and lead mitigation strategies across complex programs Leverage data and insights to drive continuous improvement and executive decision-making Everybody loves pizza, which means they also love the people who are behind the scenes working to deliver it. This is complex and challenging work – but let’s face it – it’s also pizza! If you want a fulfilling career with a company that’s always moving forward, we’re the right place. Papa John's is a Federal Contract employer who participates in E-Verify to confirm employment eligibility for each new team member. For more information please view the following PDFs: E-Verify Poster (English) - Right to Work Poster (English) - E-Verify Poster (Spanish) - Right to Work Poster (Spanish) Papa John's is an Affirmative Action and Equal Opportunity Employer. For more information please click on the following PDF. See terms & conditions for site use.