Associate IT Technician at Panic Button in Austin, TX

Summary: Panicbutton is seeking an Associate IT Technician to provide support and troubleshoot technical issues. The role requires strong problem-solving skills, customer service abilities, and knowledge of PC building and Windows 11. Responsibilities: - Ability to be onsite - Problem-solving skills - Technical documentation skills - Organizational and interpersonal skills - PC building and troubleshooting - Windows 11 knowledge - Ability to lift 50lbs - Excellent customer service Required Qualifications: - Ability to be onsite - Problem-solving skills - Technical documentation skills - Organizational and interpersonal skills - PC building and troubleshooting - Windows 11 knowledge - Ability to lift 50lbs - Excellent customer service Preferred Qualifications: - Linux knowledge - Windows Server knowledge - Networking - Microsoft Entra/Intune - Microsoft Defender - Identity - SSO - Firewall setup and admin knowledge - Helpdesk ticketing system - WiFi configuration and maintenance - Proven work experience in IT support or IT technician roles - Practical experience with internet and network security protocols Required Skills: PC building, troubleshooting, Windows 11 knowledge Important Skills: Linux knowledge, Windows Server knowledge, Networking, Microsoft Entra/Intune, Microsoft Defender, Identity - SSO, Firewall setup, admin, Helpdesk ticketing system, WiFi configuration, maintenance Nice-to-Have Skills: customer service, Proven work experience in IT support, Practical experience with internet, network security protocols, Problem-solving skills, Technical documentation skills, Organizational skills, Interpersonal skills