PANAM Engineers

Exports Coordinator at PANAM Engineers in Mumbai, Andheri

Mid LevelOn-siteMumbai, Andheri

Job Description

Handle Incoming Communications: Manage incoming calls, emails, and inquiries from potential customers
Provide prompt and professional responses to queries
Order Processing: Receive and process sales orders, ensuring accuracy and completeness of information
Liaise with internal departments (such as production, shipping, and logistics) to ensure orders are fulfilled accurately and on time
Customer Support: Serve as the primary point of contact for customer inquiries and provide excellent customer service
Address customer concerns and resolve any issues effectively and efficiently
Maintain regular communication with customers to keep them updated on order Documentation Management: Prepare and maintain all relevant sales documents, including quotes, invoices, purchase orders, and shipping records
Ensure that all documentation is accurate, up-to-date, and compliant with export regulations
Internal Coordination: Coordinate with the factory team and other internal departments to ensure product availability and timely order fulfilment
Ensure that products are manufactured and shipped as per the customer's specifications and deadlines
Quotation Follow-up and Conversion: Follow up on sent quotations and ensure they are addressed by customers
Address customer queries and concerns regarding quotations to drive conversions and secure orders
Proficiency in Microsoft Work, Excel, PowerPoint