Key Account Operation at PalmPay, Ltd. in Lagos, Lagos, Nigeria

Overview Responsible for the operation and service management of key merchants and strategic accounts. Through deep collaboration and customized solutions, this role aims to increase transaction volume and strengthen long-term partnerships with key clients.

Key Responsibilities

• Manage daily operations and service support for key merchants and strategic clients, maintaining long-term relationships.
• Gain a deep understanding of client business models and needs, and provide customized payment solutions.
• Identify transaction growth opportunities through data analysis and drive client transaction expansion.
• Coordinate internal resources to resolve client issues, including device support, settlement processes, and system-related problems.
• Conduct regular client visits and business reviews to continuously optimize collaboration models.
• Monitor client transaction data and key performance indicators to ensure stable growth.
• Collect client feedback and drive product and service improvements.

Requirements

• Bachelor’s degree or above, with at least 3 years of experience in payments, internet, or financial services account operations.
• Strong client relationship management and communication skills.
• Familiar with payment industry processes or acquiring business operations.
• Strong problem-solving and project management abilities.
• Able to work under pressure and maintain a results-oriented mindset.

Preferred Qualifications

• Experience managing large merchants or chain clients.
• Background in payments or fintech industries.