CX AI Intern at Palmetto in Charlotte, NC

Summary: Palmetto is a leading clean tech company on a mission to accelerate the transition to a clean energy future. They are seeking a motivated and curious student to join the Customer Experience (CX) team for a summer internship, where the intern will gain hands-on exposure to AI, customer operations, and business strategy while contributing to real initiatives. Responsibilities: - Supporting the development and optimization of Sunny, our AI customer support agent, including testing conversation flows, reviewing AI resolution data, and identifying gaps in coverage - Analyzing customer contact data to surface trends, identify high-volume issue types, and recommend new AI automation opportunities - Assisting in the creation and maintenance of knowledge base content used to train AI responses - Documenting workflows, SOPs, and process improvements across the CX team - Partnering with CX operations, engineering, and product stakeholders on cross-functional projects - Contributing to a defined summer project with clear deliverables and a final presentation to the CX leadership team Required Qualifications: - Currently enrolled in an undergraduate or graduate program - Pursuing a degree in Business, Information Systems, Computer Science, Data Analytics, Communications, or a related field - Genuine curiosity about AI, automation, and how technology can improve customer experience - Strong written and verbal communication skills, you can explain a complex problem clearly in a Slack message or a slide - Comfortable working with data: pulling reports, spotting patterns, and drawing conclusions - Ability to manage multiple workstreams, prioritize effectively, and hit deadlines without heavy hand-holding Preferred Qualifications: - Prior internship, coursework, or project experience in CX, operations, product, or AI-adjacent work is a plus - Interest in renewable energy, climate tech, or mission-driven organizations Required Skills: AI, Data Analytics Important Skills: Customer Experience Nice-to-Have Skills: Project Management Benefits: Unlimited PTO, Medical, dental, and vision coverage, Paid parental leave, Retirement plans, And more