Information Technology Intern at Palmetto… · Columbia

Summary: Palmetto Citizens Federal Credit Union is seeking an Information Technology Intern to participate in a structured rotational program across Cybersecurity, Help Desk, and Infrastructure teams. The intern will assist with daily IT operations while gaining practical experience in system support, cybersecurity, and infrastructure management. Responsibilities: - Assist with monitoring security tools, alerts, and dashboards under supervision - Participate in vulnerability scanning, patch validation, and security documentation - Reinforce cybersecurity awareness and safe computing practices across the organization - Support documentation for audits, examinations, and internal controls - Follow Cybersecurity playbooks for alerts and assist in creating new playbooks for different events - Provide first-level technical support to associates, troubleshooting hardware, software, and access issues - Monitor the Credit Union ATM network and escalate issues to vendors as needed - Accurately document incidents and service requests in the ticketing system - Follow escalation procedures to ensure timely resolution and minimal service disruption - Assist with onboarding and offboarding processes to ensure consistent access provisioning - Assist with deployment, configuration, and lifecycle management of desktops, laptops, and peripherals - Support standard operating systems, business applications, and secure endpoint tools - Maintain asset inventories and support standardized technology builds - Assist with infrastructure activities, including patching, server maintenance, and solution engineering Required Qualifications: - Currently pursuing a Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field, and classified as a junior or senior - Foundational understanding of computer systems, operating systems, and troubleshooting concepts - Strong customer service mindset and professional communication skills - Attention to detail and commitment to following defined processes - Ability to work collaboratively in a team environment while managing multiple priorities Required Skills: Cybersecurity, Technical Support, Infrastructure Management Important Skills: Documentation Skills Nice-to-Have Skills: Customer Service, Communication Skills, Attention to Detail, Team Collaboration