Forward Deployed Software Engineer (AI Agents) at Pallet · San…

Summary: Pallet is building AI Agents to transform the logistics industry, aiming to automate the physical economy with innovative intelligence infrastructure. They are seeking a Forward Deployed Software Engineer to work directly with customers, deploying production AI agents and ensuring system reliability in real-world logistics environments. Responsibilities: - Reverse engineer undocumented APIs, ERPs, TMS systems, and internal tools with minimal guidance - Debug broken data pipelines, mismatched schemas, and flaky integrations in production environments - Sit onsite with customer teams (~25% travel) to diagnose failures and ship fixes in real time - Make pragmatic tradeoffs to get systems live under tight timelines - Own customer go-lives end-to-end — from scoping to production stability Required Qualifications: - Reverse engineer undocumented APIs, ERPs, TMS systems, and internal tools with minimal guidance - Debug broken data pipelines, mismatched schemas, and flaky integrations in production environments - Sit onsite with customer teams (~25% travel) to diagnose failures and ship fixes in real time - Make pragmatic tradeoffs to get systems live under tight timelines - Own customer go-lives end-to-end — from scoping to production stability - 1–5 years of experience shipping and owning production systems in high-growth or early-stage environments - Strong experience integrating with third-party APIs, authentication systems, and event-driven workflows - Experience debugging distributed systems in production under real customer constraints - Comfortable working in ambiguous environments where documentation is incomplete, and requirements evolve during execution - Experience working directly with customers or external stakeholders is a strong plus Required Skills: API integration, debugging distributed systems, production systems ownership Important Skills: event-driven workflows, PostgreSQL Nice-to-Have Skills: customer interaction, problem-solving, adaptability Benefits: Competitive equity, Benefits, Growth opportunities