Forward Deployed Software Engineer (AI Agents) at Pallet · New York…

Summary: Pallet is building AI Agents to transform the logistics industry, aiming to automate the physical economy with reliable intelligence infrastructure. The Forward Deployed Software Engineer will work directly with customers to deploy AI agents, reverse engineer systems, and ensure production stability in real-world environments. Responsibilities: - Reverse engineer undocumented APIs, ERPs, TMS systems, and internal tools with minimal guidance - Debug broken data pipelines, mismatched schemas, and flaky integrations in production environments - Sit onsite with customer teams (~25% travel) to diagnose failures and ship fixes in real time - Make pragmatic tradeoffs to get systems live under tight timelines - Own customer go-lives end-to-end — from scoping to production stability Required Qualifications: - Reverse engineer undocumented APIs, ERPs, TMS systems, and internal tools with minimal guidance - Debug broken data pipelines, mismatched schemas, and flaky integrations in production environments - Sit onsite with customer teams (~25% travel) to diagnose failures and ship fixes in real time - Make pragmatic tradeoffs to get systems live under tight timelines - Own customer go-lives end-to-end — from scoping to production stability Preferred Qualifications: - 1–5 years of experience shipping and owning production systems in high-growth or early-stage environments - Strong experience integrating with third-party APIs, authentication systems, and event-driven workflows - Experience debugging distributed systems in production under real customer constraints - Comfortable working in ambiguous environments where documentation is incomplete, and requirements evolve during execution - Experience working directly with customers or external stakeholders is a strong plus Required Skills: Integrating third-party APIs, Debugging distributed systems, Production system ownership Important Skills: Node.js, TypeScript, PostgreSQL, Event-driven design Nice-to-Have Skills: Customer interaction, Ambiguity handling, Real-time problem solving Benefits: Competitive equity, Benefits, Growth opportunities, Catered lunch daily at 12 pm., Thursday boba runs.