Security - Patient Watch at Paladin Security in Lac La Biche, AB

Role Overview

As a Patient Watch Security Officer, you play a critical role in the healthcare system by providing dedicated safety observation for patients who may pose a risk to themselves or others. Positioned directly in hospital settings, your presence allows healthcare teams to focus on patient care while you ensure a safe, calm environment for patients, clinical staff, and visitors.

This role offers meaningful work, continuous learning, and paid professional training. It is well-suited for individuals who remain calm under pressure, excel at active listening, and are flexible enough to respond to shift requests across Lac La Biche and the surrounding rural region on short notice.

What Success Looks Like

Success in this role requires vigilance, empathy, and strong communication skills. You will work closely with medical staff while maintaining professional boundaries and patient confidentiality.

Day-to-day responsibilities include:

• Maintaining continuous, alert visual observation of assigned patients to prevent self-harm or harm to others.
• Monitoring patient safety and immediately reporting any changes in behavior or condition to clinical and security staff.
• Using non-defensive communication and de-escalation techniques to handle challenging or tense situations.
• Maintaining detailed interaction logs and completing clear, accurate incident reports using computers and two-way radios.
• Screening and monitoring visitors in a courteous, professional manner.
• Adapting to varied working conditions, including sitting for long periods and traveling to regional hospital facilities when needed.

Requirements (Must-Haves)

• Age & Legal Eligibility: Must be at least 18 years old and legally authorized to work in Canada.
• Background Check: Must possess a clean criminal record check.
• Transportation & License: A valid Class 5 driver's license, access to a reliable personal vehicle, and a willingness to travel up to a 500 km radius for assigned shifts.
• Availability: Open availability to work on-demand shifts on short notice, including days, overnights, and weekends.
• Professional Demeanor: Proven customer service skills, discretion with sensitive medical information, and the ability to stay alert and calm during emergencies.

Nice-to-Haves

• Valid Alberta Security License or completion of Basic Security Training (BST).
• Current First Aid certification.
• Crisis Prevention Intervention (CPI) training or non-violent crisis intervention experience.
• Prior experience in healthcare security, customer service, or patient care.

Compensation and Training

• Starting Wage: $23.00 per hour.
• Travel Expenses: Mileage is reimbursed at standard company rates for on-call regional travel.
• Employer-Provided Training: Successful candidates receive fully covered Healthcare Security Training. First Aid certification is also provided if you do not already hold a valid certificate.

Ready to Join Us?

If you are a dependable, observant professional looking to make a meaningful contribution to community health and safety, we encourage you to submit your application today.