Field Service Engineer- Huntsville, AL at Packsize in Alabama

Summary: Packsize is redefining the way businesses and their customers use and experience packaging around the world. A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities, while building strong customer relationships and providing exceptional service. Responsibilities: - Scheduling tasks at customer job sites - Troubleshooting issues, quickly and effectively, using technical drawings and documentation - Performing routine maintenance and emergency services as they arise - Continuous learning, including customer operational processes, packaging designs, technical specifications - Installation of Packsize solutions and training others to use and maintain it - Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc - Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand - Must be able to exchange accurate information in these situations - Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity - Excellent work ethic and time management skills Required Qualifications: - Customer service focus - Knowledge of Windows platforms - Knowledge of and effective use of hand tools - Knowledge of mechanical platforms - Ability to work independently with little or no direct supervision - Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience - Associates Degree, Vocational Training or equivalent experience - Valid driver's license and clean driving record - Ability to travel by vehicle or airplane, domestically - Willing to, and able to frequently move materials and equipment weighing up to 50 pounds - Must be able to remain in a stationary position for 50% of the time - Must be able to move about inside and outside of equipment, warehouse and office space - Must be able to position oneself to work on the equipment - Will frequently operate hand and power tools, computers and other office equipment - Occasionally ascend/descend a ladder to access high places on the equipment Preferred Qualifications: - Bachelor's Degree in a related area Required Skills: Mechanical Equipment Maintenance, Troubleshooting, Technical Drawings Interpretation, Hand Tools Usage, Windows Platforms, Microsoft Excel, Microsoft Word, Google Sheets, Google Docs, Customer Service Focus