Field Service Engineer - Boston, MA at Packsize in Massachusetts

Summary: Packsize is redefining the way businesses and their customers use and experience packaging around the world. A Packsize Field Service Engineer will install, configure and maintain Packsize equipment solutions onsite at several customer’s facilities, while building strong customer relationships and providing exceptional service. Responsibilities: - Scheduling tasks at customer job sites - Troubleshooting issues, quickly and effectively, using technical drawings and documentation - Performing routine maintenance and emergency services as they arise - Continuous learning, including customer operational processes, packaging designs, technical specifications - Installation of Packsize solutions and training others to use and maintain it - Basic clerical and administrative duties, including timely reading and responding to emails, preparing and submitting expense reports, making travel arrangements, writing detailed technical reports, etc - Responsively and productively communicate information and ideas with Packsize and customer’s personnel so they will understand. Must be able to exchange accurate information in these situations - Adhere to all Packsize and customer safety requirements, and safety protocols related to exposed moving parts and electricity - Excellent work ethic and time management skills Required Qualifications: - Customer service focus - Knowledge of Windows platforms - Knowledge of and effective use of hand tools - Knowledge of mechanical platforms - Ability to work independently with little or no direct supervision - Associates Degree, Vocational Training or equivalent experience - Valid driver's license and clean driving record Preferred Qualifications: - Bachelor's Degree in a related area preferred - Basic Microsoft (Excel, Word) or Google Suite (Sheets, Docs) experience is helpful, but not required Required Skills: Mechanical troubleshooting, Customer service focus, Installation of equipment Important Skills: Windows, Use of hand tools Nice-to-Have Skills: Basic Microsoft Office, Time management, Communication skills, work independently