Customer Operations Coordinator - East Coast at Packsize in Remote

Summary: Packsize is a leading automation company focused on enhancing packaging processes. The Customer Operations Coordinator will play a crucial role in delivering exceptional customer service, managing order processing, and ensuring effective communication with vendors and customers. Responsibilities: - Place primary focus on delivering superior customer service as a member of the Customer Operations team - The best candidate will strive to build and maintain relationships with internal and external customers, own the role of providing customer wow, troubleshoot customer issues and resolve them completely, and obtain product knowledge (during training) to ensure the information provided to customers is accurate - Process orders and follow through until confirmed delivery. Experience in the PO/SO fulfillment cycle is preferred - Daily interaction with vendors and suppliers in a third-party or drop-ship scenario including order confirmations, handling delays, date changes, expedited requests, and quality issues - The best candidate will understand inventory and warehouse management concepts, and be able to monitor inventory levels to ensure service level agreements are always achievable - A working knowledge of transportation and logistics processes will be an advantage in this role. This position will require daily tracking of orders shipped to enterprise customers via parcel, LTL/FTL, and containers Required Qualifications: - Exceptional Customer Service experience and skill set - Excellent written/verbal communication and organizational skills - Strong attention to detail - Able to prioritize responsibilities and multi-task - Must be willing to work in a team atmosphere Preferred Qualifications: - Experience in customer service, supply chain, procurement, logistics coordinator, or similar is preferred - Bachelor's Degree preferred, or equivalent combination of education, training, and experience - Experience in packaging/manufacturing/transportation/supply chain is a plus - Knowledge of Microsoft Office, Google Suite, ERP/CRM/TMS systems (SAP, Salesforce, BluJay), and BI Tools/Reporting - Bilingual - Spanish Preferred - Proficient with Microsoft Excel (lookups, array formulas, pivot tables, VBA, etc.) - Ability to learn new software programs and processes with ease Required Skills: Customer Service, Order Processing Important Skills: Vendor Management, Inventory Management, Logistics Nice-to-Have Skills: Microsoft Office, Google Suite, ERP/CRM/TMS systems, Microsoft Excel, Bilingual - Spanish Benefits: Paid time off, Medical, Dental, Vision, Short Term/Long Term Disability, Life, 401(k) matching