Self Storage Staff Member at Pacific Coast… · Chula…

Summary: Pacific Coast Commercial is a company focused on self-storage solutions, and they are seeking a Self Storage Staff Member to assist in managing the successful operation of their property. The role involves ensuring the cleanliness of the facility, conducting inspections, and providing excellent customer service to tenants. Responsibilities: - Ensures office is opened on schedule and that office and all units are maintained in a clean condition - Performs light housekeeping as necessary - Physically walks and inspects property on a regular basis, check on vacant units and overall security - Completes move-in/move-out inspections with tenants - Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective tenant, a tenant, an internal company team member, or vendor - Ensures daily safety logs are maintained and are reported to manager. Daily/Weekly/Quarterly - Must have reliable transportation for company errands or bank deposits - Effectively communicates with manager and team members - Begins daily work quickly and independently. Focuses on the completion of task and activities - Takes a hands-on approach to any necessary duties to ensure the job is completed - Seeks out and utilize available internal and external resources, such as sister properties, other company team members, manuals and training guides, self-storage association, etc. to assist manager to meet goals and objectives - Strives to meet tenant needs and create win/win situation - Follows through on tenant problems to satisfactory resolution and communicate problems to manager to facilitate resolution - Sets and upholds high standards of honesty for self and team members - Able to be trusted with property assets and confidential resident data - Consistently and effectively communicates with the manager and team regarding property performance - Uses assertive communication techniques when dealing with internal and external customers - Conducts themselves in a professional, business-like manner - Maintains relationships with tenants, associates and vendors on a professional level at all times - Responsible for supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the employee handbook and safety policy/manual and all human resources policies, and by demonstrating the company's values and being a role model for the company brand Required Qualifications: - Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or government regulations - Ability to effectively present information and respond to manager, clients, customers, and the general public - Ability to calculate figures using addition, subtraction, and multiplication - Ability to define problems, collect data, establish facts, and draw valid conclusions - Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables - Must have reliable transportation for company errands or bank deposits - Ensures office is opened on schedule and that office and all units are maintained in a clean condition - Performs light housekeeping as necessary - Physically walks and inspects property on a regular basis, check on vacant units and overall security - Completes move-in/move-out inspections with tenants - Answers incoming phone calls professionally and handle accordingly, whether the caller is a prospective tenant, a tenant, an internal company team member, or vendor - Ensures daily safety logs are maintained and are reported to manager. Daily/Weekly/Quarterly - Effectively communicates with manager and team members - Begins daily work quickly and independently. Focuses on the completion of task and activities - Takes a hands-on approach to any necessary duties to ensure the job is completed - Seeks out and utilize available internal and external resources, such as sister properties, other company team members, manuals and training guides, self-storage association, etc. to assist manager to meet goals and objectives - Strives to meet tenant needs and create win/win situation - Follows through on tenant problems to satisfactory resolution and communicate problems to manager to facilitate resolution - Sets and upholds high standards of honesty for self and team members - Able to be trusted with property assets and confidential resident data - Consistently and effectively communicates with the manager and team regarding property performance - Uses assertive communication techniques when dealing with internal and external customers - Conducts themselves in a professional, business-like manner - Maintains relationships with tenants, associates and vendors on a professional level at all times - Responsible for supporting a positive, professional, team-oriented, harassment-free work environment by understanding and complying with the employee handbook and safety policy/manual and all human resources policies, and by demonstrating the company's values and being a role model for the company brand - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics - Manages difficult or emotional situations with help of manager, if available, responds promptly customer needs; solicits customer feedback to improve service; responds to requests for service and assistance; meets commitment - Focuses on solving conflict, not blaming; maintains confidentiality; listens to others without interrupting; keeps emotions under control; remains open to others ideas' and tries new things - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; responds well to questions - Writes clearly and informatively; presents numerical data effectively; able to read and interpret written information - Assist manager to work within approved budget; contributes to profits and revenue; conserves organizational resources - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically - Follows policies and procedures; completes administrative tasks correctly and on time; supports affirmative action and respects diversity - Assist property manager with developing strategies to help achieve organizational goals; understands organization's strengths & weakness; identifies external threats and opportunities; adapts strategy to changing conditions - Displays willingness to make decisions; Exhibits sound and accurate judgement; supports and explains reasoning for decisions - Uses time efficiently - Approaches others in a tactful manner; reacts well under pressure; treats others with respect and consideration regardless of their status or position; accepts responsibility for own actions; follows through on commitments - Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality - Completes work in timely manner; works quickly - Adapts to changes in the work environment, able to deal with frequent change, delays or unexpected events - Follows instructions, responds to management directions; takes responsibility for own actions keeps commitments - Takes independent actions and calculated risks; looks for and takes advantage of opportunities - Displays original thinking and creativity; generates suggestions to manager for work improvement Required Skills: Property Inspection, Move-in/Move-out Inspections, Safety Log Maintenance, Budget Awareness, Organizational Policy Compliance, Organizational Support, Strategic Thinking