Turn Around Coordinator (TRC) Customer Service… at Pacific… · San…

Summary: Pacific Aviation is a company focused on providing efficient aviation services, and they are seeking a Turn Around Coordinator Customer Service Agent. The role involves coordinating ramp duties, ensuring customer safety, and maintaining accurate documentation during aircraft turnaround activities. Responsibilities: - Coordinate the turnaround activities with cleaners, aircraft search, fuelers, ramp and baggage handlers, food service trucks, and customer service staff (arrival & boarding) - Monitor customer safety during boarding and deplaning - Ensure processes are delivered within SLA standards - Ensure activity sequence matches station turnaround plan - Ensure all activities delivered are within the agreed times - Monitor communication on aircraft arrivals/departures and gate changes that would affect daily operation - Coordinate flight delay information with airline operations - Compile daily log of aircraft turnaround activities - Document/log and report any unsafe operations to supervisor - Provide ramp supervisor with onload/offload loading instructions (third-party) as required by the airline - Follow departures and flight arrivals phase procedures - Comply with all safety procedures and airline policies - Other duties as assigned by Supervisor(s) and Manager(s) Required Qualifications: - Fluent English communication skills - Strong verbal and written communication; active listening skills - Computer literacy and fast, accurate data entry - Calmness and solution-focus under pressure - Must be available to work at least 4 days per week, including weekends and holidays Required Skills: Computer literacy, Data entry, Calmness, Solution-focus Benefits: Fully Paid Medical, Dental, and Vision Insurance, 401(k) with company match, Paid Time Off, Uniform Provided, Paid Training, Parking Discount or Clipper Card, Referral Bonus, Cell Phone Plan Reimbursement