Ticketing Customer Service Agent (NH) at Pacific… · San…

Summary: Pacific Aviation is a company focused on providing operational support in the aviation sector. They are seeking a Ticketing Customer Service Agent to assist with customer service and ticketing operations in San Francisco, CA, ensuring clear communication and efficient handling of passenger transactions. Responsibilities: - Basic Math Skills: ability to handle cash, give correct change, and process transactions accurately - Customer Service Skills: polite, friendly, and professional when dealing with passengers under pressure situations - Communication Skills: clear verbal communication to assist passengers and work with team members - Attention to Details: accurate with money handling and transactions - Time Management: able to work efficiently during busy operation - Collaborating with airline teams and fellow agents to ensure smooth operations - Delivering excellent customer service under pressure in a dynamic terminal setting - Making clear announcements and providing directions - Assisting Passengers at check-in counters - Verifying travel documents and complying with airline and TSA protocols Required Qualifications: - Basic Math Skills: ability to handle cash, give correct change, and process transactions accurately - Customer Service Skills: polite, friendly, and professional when dealing with passengers under pressure situations - Communication Skills: clear verbal communication to assist passengers and work with team members - Attention to Details: accurate with money handling and transactions - Time Management: able to work efficiently during busy operation - Collaborating with airline teams and fellow agents to ensure smooth operations - Delivering excellent customer service under pressure in a dynamic terminal setting - Making clear announcements and providing directions - Assisting Passengers at check-in counters - Verifying travel documents and complying with airline and TSA protocols - Fluent English communication skills - Strong verbal and written communication; active listening skills - Computer literacy and fast, accurate data entry - Calmness and solution-focus under pressure - Physical stamina to stand for extended periods and move throughout the terminal - Authorized to work in the U.S. and able to pass a background check and drug screening Required Skills: Cash handling, Monetary transactions, Data entry, Travel document verification, Compliance with TSA protocols Benefits: Fully Paid Medical, Dental, and Vision Insurance, 401(k) with company match, Paid Time Off, Uniform Provided, Paid Training, Parking Discount or Clipper Card, Referral Bonus, Cell Phone Plan Reimbursement