Airline Customer Service Agent - Seattle, WA at Pacific… · Seattle

Summary: Pacific Aviation is seeking an Airline Customer Service Agent at the Seattle - Tacoma International Airport, where every journey begins with you. The role involves assisting passengers with check-in, boarding, and ensuring a smooth airport experience while following safety protocols. Responsibilities: - Assist passengers with check-in, process travel documents, and ensure baggage is properly tagged - Provide important flight information, make boarding announcements, and verify passenger documentation - Address passenger inquiries, assist with ticketing concerns, and de-escalate situations with professionalism and empathy - Follow strict airport safety and security protocols to ensure compliance at all times - Work closely with your team to create a seamless airport experience for travelers Required Qualifications: - Exceptional Customer Service Skills – You thrive in face-to-face interactions and can create a welcoming experience for all passengers - Strong Attention to Detail – You ensure all travel documents, procedures, and protocols are accurate and followed - Team Player Mentality – You work well with others and contribute to a positive, collaborative environment - Tech-Savvy & Organized – You can quickly learn airline systems and efficiently manage tasks - Professionalism & Problem-Solving Skills – You handle challenges with patience, empathy, and quick thinking Required Skills: Airline Systems Benefits: Medical, Dental, & Vision Insurance, 401(k) Retirement Plan, Paid Time Off (PTO), Company-Provided Uniform, Parking Discounts, Paid Training, Referral Bonus Program, Cell Phone Plan Reimbursement