Summary

Provides oversight/direction for all activities of a membership area/function to include any or all of the following: enrollment, application processing, billing, account administration and management (mailings, reconciliations, collections, etc.), commissions, corporate/company reporting, coordination of marketing material mailings, system testing for corporate/company projects, customer service/new group or renewal implementation, online administration, monitor functionality of policy/certificate issuing system.

Description

Position Purpose: We are currently hiring a Member Services Manager. In this role, you will provide oversight/direction for all activities of a membership area/function to include any or all of the following: enrollment, application processing, billing, account administration and management (mailings, reconciliations, collections, etc.), commissions, corporate/company reporting, coordination of marketing material mailings, system testing for corporate/company projects, customer service/new group or renewal implementation, online administration, monitor functionality of policy/certificate issuing system.

Location: This is a full-time Monday-Friday position in a hybrid setting with standard work hours between 8:00 am – 5:00 pm. Office is located at 4101 Percival Rd., Columbia, SC 29229

What You’ll Do:

• Manages the administration, implementation, maintenance and day-to-day operations, procedures, and activities of assigned cost centers or areas. Provides communication and dissemination of information to staff members. Prepares, reviews, and submits various reports required by management. Prepares, monitors, and analyzes expenditures. Ensures overall operational compliance.

• Works with marketing, underwriting, claims, fiscal services, medical review, and other internal/external customers to ensure appropriate group structure, status, benefits, billing, and commissions. Works with other major departments in the company to identify and further overall business goals.

• Responds to more sensitive, complicated and/or escalated issues and inquiries from internal/external customers.

• Selects, trains, develops, and guides staff and ensures excellent customer service is given to employees, customers, management, etc. Monitors department performance and productivity. Performs quality control functions for work performed. Makes recommendations on process improvements and identifies training needs of staff.

To Qualify For This Position, You'll Need The Following:

Required Education: Bachelor's degree OR four years of job-related work experience.

Required Experience:

• Five years of experience in insurance, membership, billing, claims processing or customer service, or combination of these.
• Two of the five years listed must either have been in a supervisory role OR be two years of equivalent military experience in grade E4 or above.

Required Skills and Abilities:

• Knowledge of and proven ability in a membership or billing system.
• Ability to work independently, prioritize effectively and make sound decisions.
• Good judgment skills.
• Demonstrated customer service, organizational and presentation skills.
• Demonstrated oral and written communication skills.
• Ability to persuade, negotiate with and influence others.
• Analytical or critical-thinking skills.
• Basic business math proficiency.
• Ability to handle confidential or sensitive information with discretion.
• Ability to direct, motivate and assess the performance of others.
• Microsoft Office skills.

Our Comprehensive Benefits Package Includes The Following:

We offer our employees great benefits and rewards. You will be eligible to participate in the benefits the first of the month following 28 days of employment.

• Subsidized health plans, dental and vision coverage
• 401k retirement savings plan with company match
• Life Insurance
• Paid Time Off (PTO)
• On-site cafeterias and fitness centers in major locations
• Education Assistance
• Service Recognition
• National discounts to movies, theaters, zoos, theme parks and more

What We Can Do for You:

We understand the value of a diverse and inclusive workplace and strive to be an employer where employees across all spectrums have the opportunity to develop their skills, advance their careers and contribute their unique abilities to the growth of our company.

What To Expect Next:

After submitting your application, our recruiting team members will review your resume to ensure you meet the qualifications. This may include a brief telephone interview or email communication with our recruiter to verify resume specifics and salary requirements.

Equal Employment Opportunity Statement

BlueCross BlueShield of South Carolina and our subsidiary companies maintain a continuing policy of nondiscrimination in employment to promote employment opportunities for persons regardless of age, race, color, national origin, sex, religion, veteran status, disability, weight, sexual orientation, gender identity, genetic information or any other legally protected status. Additionally, as a federal contractor, the company maintains affirmative action programs to promote employment opportunities for individuals with disabilities and protected veterans. It is our policy to provide equal opportunities in all phases of the employment process and to comply with applicable federal, state and local laws and regulations.

We are committed to working with and providing reasonable accommodations to individuals with disabilities, pregnant individuals, individuals with pregnancy-related conditions, and individuals needing accommodations for sincerely held religious beliefs, provided that those accommodations do not impose an undue hardship on the Company.

If you need special assistance or an accommodation while seeking employment, please email mycareer.help@bcbssc.com or call 800-288-2227, ext. 47480 with the nature of your request. We will make a determination regarding your request for reasonable accommodation on a case-by-case basis.

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