Strategic Accounts Manager - P&C at Pace in New York, NY

Pace is the AI operations partner for the world's leading insurers.

We deploy AI agents, backed by our expert insurance operations review, to take on complex insurance workflows end to end. Financial services spend nearly $400B a year on outsourced operations. We’re building the layer that replaces it, working alongside the largest insurers in the world.

Role

We’re looking for a Strategic Accounts Manager to embed deep P&C industry expertise directly within PACE’s largest client engagements. This role partners closely with client operations leaders, PACE’s Forward Deployed Engineers, and Human Quality Teams to translate operational objectives into scaled, production-grade agentic operations.

The Strategic Accounts Manager serves as the connective tissue between strategy and execution – accelerating adoption, anticipating operational and regulatory risk, and ensuring seamless transitions from pilot to enterprise scale. Success in this role is defined by measurable client outcomes, disciplined risk management, and the expansion of agentic capabilities across the client’s operating model.

Responsibilities

1. Own Strategic Client Outcomes for Agentic Operations Serve as the primary executive partner to PACE’s largest P&C clients, accountable for translating client operational goals (cost, speed, quality, growth) into scaled, production-grade agentic operating models. Ensure outcomes are measured in business KPIs.
2. Translate P&C Domain Expertise into Agentic Design Bring deep P&C operational knowledge (underwriting, policy admin, claims, distribution) directly into solution design by guiding Forward Deployed Engineers and Human Quality Teams on how workflows should be sequenced to maximize impact while maintaining regulatory and risk discipline.
3. Orchestrate Cross-Functional Delivery at Scale Act as the connective tissue between client operations leaders, PACE’s Forward Deployed Engineers, and Human Quality Teams by ensuring rapid alignment, clear decision rights, and disciplined execution as agentic solutions move from pilot to scaled production across the enterprise.
4. Anticipate and Mitigate Operational, Regulatory, and Adoption Risk Proactively identify risks associated with agentic transitions—model drift, exception handling gaps, regulatory exposure, or quality degradation—and partner with clients and internal teams to design controls, escalation paths, and human-in-the-loop strategies before significant issues arise.
5. Shape Long-Term Account Strategy and Expansion Define the multi-year roadmap for each strategic account, identifying where agentic capabilities can expand beyond initial use cases into adjacent operations. Serve as the voice of the client inside PACE, influencing product evolution, talent strategy, and investment priorities to deepen partnership value over time.

Our Team

We’re building a small, talent-dense team with a few defining traits:

1. Integrity: We care about working with good people who want to create a massive impact in the world. Our team aims to do the best work of their careers, knowing that it will take time and focus to build something enduring.
2. Ambition: We’re building a category-defining company: an AI-native operations layer that brings outsourced work back in-house for insurers – and eventually other service-heavy industries. We’re looking for people who want real ownership, an exceptional bar, and the chance to build something generational.

At Pace, teammates grow into leaders. That can mean becoming a world-class IC, owning a product or business line, or leading teams. Whichever your path, we’ll support your growth at Pace, and beyond.

We're a <20 person team, 5 days in-person in New York, and are fortunate to be partnered with leading customers and top investors to make a real impact on one of the largest industries in the world.