Product Designer at Pace in New York, NY

Pace is the AI operations partner for the world's leading insurers. We combine the speed of AI agents with expert review by our insurance operations team to automate insurance tasks. Almost $400bn per year is spent on outsourcing in financial services outsourcing every year. We’re here to change that working side-by-side with some of the largest companies in the world.

Role

We're looking for our first Product Designer. You'll shape how our platform looks, feels, and works, partnering directly with engineers, customers, and stakeholders from problem discovery through delivery. You'll drive the why behind product direction, not just the what of design.

What this looks like in practice:

• Own end-to-end design from discovery through delivery, working directly with customers and internal stakeholders
• Build and maintain a cohesive design system that scales across our product
• Identify patterns across feature requests to create foundational solutions rather than one-offs
• Know when an MVP is right and when higher fidelity is worth the investment
• Balance speed with the polish and detail that builds user trust

You're a great fit if you:

• Thrive in ambiguity and high-autonomy environments. You've operated in environments without a heavy process and delivered strong outcomes. You're energized by figuring things out.
• Think in systems. You build design languages, not just designs, spotting through-lines across unrelated requests and turning them into foundational solutions that scale.
• Have taste. Your work shows intentionality and an eye for detail, and you can articulate why you made the choices you made.
• You're a strong listener and communicator. You draw out insights from customer conversations and translate technical constraints into design opportunities. You bring stakeholders along without lengthy alignment cycles.
• Move fast with a bias toward action. You set the pace, not just keep up with it
• Are excited to build an AI-native product. You've built AI products either professionally or on the side before and are thinking about how the latest capabilities can become products in users' hands

Bonus:

• Startup background or founder experience

Team characteristics

The Pace team has a couple of defining characteristics:

1. Integrity: The most important thing is working with good people who want to have a massive impact on the world. Our team genuinely wants to do the best work of their careers and know it’ll take 5-10 years of focus to deliver.
2. Ambition: The ambition for this company is not just a good vertical AI business but a $100bn+ outcome across vertical services. We’re looking for people that rise that level of ambition. Often times this means they want to be the best at what they do, become leaders at scale or one day start their own company. Pace will be the best place to learn, deliver impact and advance your path to do something great.

At Pace, we're building a talent-dense team where teammates grow into leaders. This might mean growing into a world-class IC, owning a line of business, or leading teams. Whichever your path, we want to support you to grow at Pace and beyond for the long-term.

We're a <20 person team based in-person in New York and are lucky to be perfectly positioned with leading customers and top investors to make a real impact on one of the largest industries in the world.