Administration Support Officer - Aged Care at… at Ozcare · Gladstone

Ozcare has a permanent part-time opportunity available for Administration Support Officers with our Gladstone Aged Care at Home Branch.As a key member of our administration team, you'll play an important role in ensuring the smooth day-to-day operation of our service. Acting as the first point of contact for clients, families, staff and visitors, you will provide professional reception and administrative support while helping our teams deliver exceptional home care services to older Australians. This is an opportunity to join a purpose-driven organisation where your contribution directly supports our clients to live independently and with dignity.Your RoleYou'll be responsible for delivering high-quality administrative and customer service support in a busy and rewarding environment. Your ability to stay organised, communicate effectively and manage competing priorities will contribute to the smooth operation of the branch and the success of the wider team.Your responsibilities will include:Providing professional reception services and being the first point of contact for enquiriesAnswering and directing telephone calls and responding to email enquiriesManaging incoming and outgoing mail and office correspondenceProviding accurate information regarding Ozcare services and supportsPreparing correspondence, reports, spreadsheets and other documentationMaintaining accurate client, employee and organisational recordsFiling, archiving and document management activitiesAssisting with purchasing, stationery and office supply managementSupporting meetings, projects and administrative processes across the branchAssisting with business systems, quality activities and operational administration requirementsCompleting a range of general administration duties to support the delivery of high-quality care servicesYour AttributesWe're looking for someone who takes pride in providing exceptional customer service and administrative support while maintaining a professional, positive and team-focused approach.You will bring:Excellent organisational and time management skillsA professional, friendly and confident phone mannerStrong written and verbal communication skillsHigh attention to detail and accuracyThe ability to prioritise tasks and manage competing deadlinesStrong problem-solving and critical thinking abilitiesA proactive attitude with a willingness to go the extra mileThe ability to work independently while contributing to a collaborative team environmentSound interpersonal skills and the ability to build positive relationships with clients, families and colleaguesA commitment to confidentiality and professionalismPrevious experience in aged care, health care, community services or a similar environment will be highly regardedHow You'll BenefitWhen you join Ozcare, you become part of a values-driven organisation committed to supporting both our clients and our people.In addition to the training and support you would expect, you'll also receive:$37.08 per hour + Superannuation + NFP Salary Packaging5 weeks annual leave plus 14% leave loadingOptional salary packaging up to $15,900, Novated Leases + $2,650 Meal Entertainment CardPrivate Health Insurance discountsEmployee Assistance ProgramCareer development opportunitiesA supportive and values-driven workplace cultureRole RequirementsAvailability to work a varying schedule within a Monday to Wednesday roster is essential. Current National Police Check (valid within the past three years) or willingness to obtain oneCurrent Queensland Driver LicenceDemonstrated experience in an administration, reception or business support role, or in a similar position with comparable responsibilities (candidates with extensive background & experience are highly desirable).Strong computer literacy including Microsoft Word, Excel and OutlookDemonstrated ability to work autonomously and ensure responsibilities are completed on timeAbility to maintain confidentiality and handle sensitive information appropriatelyWe're hiring smiles. Our staff are our greatest asset and we acknowledge and thank them for their ongoing hard work, dedication and commitment to helping our clients live their best lives.Welcoming AllWe welcome everyone to become part of the Ozcare family regardless of belief, ethnic or social background, health and gender. Ozcare is the organisation it is today because of each person who is a part of it. This spirit of togetherness is reflected in our mission and values and our commitment to reconciliation. First Nations applicants are strongly encouraged to apply.