Engagement & Volunteer Advisor at Oxfam America in Boston, MA

Oxfam is a global organization that fights inequality to end poverty and injustice. We offer lifesaving support in times of crisis and advocate for economic justice, gender equality, and climate action. We demand equal rights and equal treatment so that everyone can thrive, not just survive.

COORDINATES WITH

Brand & Engagement; Policy & Practice; Campaigns & Influencing; Digital Marketing & Supporter Engagement; Design & Content; Resource Development; and volunteers across priority and national markets.

PURPOSE OF THE POSITION

The Engagement & Volunteer Advisor supports the implementation of Oxfam America’s Brand & Engagement strategy by helping deliver volunteer-powered engagement experiences and brand activation initiatives.
This role operates under the leadership of the Senior Manager, Brand & Engagement, who sets the strategic direction for flagship programs including all cultural outreach, the Oxfam Hunger Banquet, and many broader brand activation initiatives.
The Engagement & Volunteer Advisor supports the development and execution of brand initiatives and experiential engagement programs, with responsibility for ensuring strong delivery, consistency, and quality of volunteer-facing experience.

Anchored in the Oxfam Hunger Banquet program, this role contributes to that implementation and ongoing improvement of volunteer tools, trainings, communications, and activation workflows. The Advisor helps ensure that the brand and community activation initiatives are well-organized, volunteer-ready, and aligned with Oxfam’s brand, values, and engagement goals.

This position plays a key role in delivering a consistent and high-quality volunteer experience across brand initiatives and connecting participation opportunities to broader engagement and organizing pathways.
The Advisor plays a key role in translating strategic brand and engagement priorities into actionable volunteer experiences that can scale across markets.
This role contributes to activation efforts nationally, with a focus for the next few years on priority markets including Los Angeles, Austin, Philadelphia, Chicago and the San Francisco Bay Area.

PRIMARY RESPONSIBILITIES

Oxfam Hunger Banquet Program Delivery & Experience
•Support the implementation and continuous improvement of Oxfam America’s Hunger Banquet program under the strategic leadership of the Senior Manager, Brand & Engagement.
•Maintain and strategically update Oxfam Hunger Banquet toolkits, training materials, facilitation guides, and brand assets.
•Serve as primary point of contact for Oxfam Hunger Banquet hosts and facilitators, ensuring readiness, alignment with brand standards, and a strong participant experience.
•Track and analyze participation, engagement and feedback to inform program improvements and scalability.

Brand Activation & Community Engagement
•Support the execution and delivery of volunteer-integrated brand and community activation initiatives, including third-space events, cultural activations, and experiential learning opportunities.
•Ensure brand activations include clear volunteer roles, timelines, communications, and follow-up steps.
•Partner with Organizing, Events, Music Outreach, and Strategic Partnerships colleagues to integrate volunteer engagement into brand initiatives.
•Contribute to the adaptation and scaling of activation models across priority markets.

Volunteer Experience & Communications
•Support the delivery of clear, timely, and engaging communications to volunteers participating in brand and community activation initiatives.
•Facilitate volunteer onboarding, scheduling, and readiness for in-person and virtual activation, ensuring volunteers are well-prepared and supported.
•Help ensure volunteers receive timely information, clear expectations, and follow-up communications.
•Contribute to pathways that move volunteers from initial participation into deeper engagement and organizing opportunities.

Cross-Team Collaboration & Supporter Experience
•Work closely with the Engagement & Organizing Advisor and team to align volunteer roles and messaging.
•Support data tracking, reporting, and CRM hygiene related to volunteer participation, ensuring accuracy and usability of engagement data across teams.
•Share feedback from volunteers to inform learning and program improvement.
•Contribute to a positive, inclusive, and values-aligned volunteer experience.

Learning & Continuous Improvement
•Assist with tracking engagement metrics related to Hunger Banquets and other brand activations.
•Support collection of volunteer and participant feedback.
•Contribute to iterative improvements to tools, trainings, and activation workflows, helping refine scalable models for volunteer-powered engagement.

POSITION EXPECTATIONS

•Will stay abreast of professional standards, trends, and issues affecting this set of responsibilities, demonstrating continuous learning of the field.
•Will work effectively and collaboratively in support of building a team-based, problem-solving work culture treating all persons with dignity and respect, and will be familiar with and committed to Oxfam America mission, values and goals.
•Will have a fundamental understanding of gender justice and diversity within key areas of responsibility and a commitment to promoting gender justice, racial equity, and diversity in our workplace and programs.

•Within key areas of responsibility, will have a commitment to and be accountable for activities contributing towards a safe and accountable workplace environment, projects and relationships for staff, partners and the communities we serve.
•Helps advance brand and engagement priorities through grassroots mobilization, volunteer leadership development, and strategic community activation.
•Willing to travel domestically. Occasional evening and weekend work is required.

EDUCATION

•Bachelor’s degree or equivalent combination of work experience, education, and training.

EXPERIENCE AND CORE COMPETENCIES

•3 - 5 years of experience in volunteer coordination, community engagement, events, organizing, or brand activation.
•2+ years project management experience required; acts as key contributor to unit/function projects; may develop and lead projects; works in cross-department coordination
•Experience running and/or systematizing volunteer-led or community-based programs, in person and online.
•Experience delivering and implementing brand and engagement activations.
•Proficiency in digital tools for engagement and communication (e.g. Salesforce, HubSpot, Goodkind, Mobile Commons, Microsoft suite, email/SMS tools, etc.).

•Excellent interpersonal, writing, and facilitation skills.
•Strong organizational skills with ability to manage multiple projects simultaneously.
•Ability to represent Oxfam in a variety of settings and with diverse audiences.
•Good judgment, initiative and ability to anticipate problems and follow through with confidence.
•Ability to work independently and as part of a cross-functional remote team.
•Commitment to equity, inclusion, and social justice values.

PREFERRRED QUALIFICATIONS

•Experience organizing experiential, immersive, educational, or facilitation-based programs.
•Familiarity with digital communications, CRM systems, and volunteer engagement tools.
•Experience in nonprofit or advocacy settings.
•Multilingual skills a plus.

Oxfam America is a Gender Just organization and an equal opportunity employer. We welcome all qualified applicants and do not discriminate on the basis of race, color, gender, national origin, age, religion, creed, disability, veteran status, sexual orientation, gender identity, or gender expression. We provide reasonable accommodations to applicants with disabilities upon request.

Safeguarding & Conduct
Oxfam America is committed to providing a safe, respectful, and inclusive workplace for all. We have zero tolerance for any form of sexual exploitation, abuse, harassment, discrimination, or misconduct. All offers of employment are contingent upon satisfactory references and appropriate pre‑employment checks in line with Oxfam America’s Safeguarding Policy. As a participant in the Inter‑Agency Misconduct Disclosure Scheme (MDS), we may request information from previous employers regarding findings or investigations related to SEAH‑related misconduct.

Recruitment Fraud Warning
Oxfam America never requests payment, bank information, or personal financial details from candidates at any stage of the recruitment process.

E‑Verify
We are an E‑Verify employer.

For more information:

• E-Verify Participation Poster: English / Spanish
• E-Verify Right to Work Poster: English | Spanish