Support Services Team Member at OVP Health in Massillon, OH

The support services team member role is responsible for the housekeeping and food services of our inpatient facility. They are responsible for cleanliness of the unit, ensuring all residents have what they need to perform activities of daily living, assisting with room turnover and laundry services. In addition, they facilitate serving the client meals and ensuring all snacks and patient foods are delivered timely and efficiently. PRINCIPAL DUTIES AND RESPONSIBILITIES:

• Follow all processes and procedures specific to the departments.

• Completes all paperwork accurately, thoroughly, and timely.

• Maintains a high level of cleanliness and sanitation. Cleans work areas, equipment, utensils, storage areas, and dishes.

• Demonstrates knowledge of sanitation and safety practices, proper cleaning methods, and uses of the correct chemicals.

• Follows tool and chemical control procedures and completes accurate perpetual chemical inventory records.

• Perform small maintenance tasks when needed.

• Ensure rooms are cleaned and turned over in a timely manner.

• Serve food according to established procedures.

• Follows serving schedules for all meals and snacks daily.

• Ensures, maintains, and documents appropriate temperature of hot and cold foods prepared and held for service.

• Stores food according to proper temperature guidelines in appropriate areas.

• Prepares serving line by setting up food and supplies in the correct area and ensures temperatures remain in the appropriate range throughout service.

• Provides customer service by serving food pleasantly, courteously, and attractively.

• Follows safe food handling procedures to help ensure the health and safety of patients.

• Follows menus, portion sizes, and special diet menus.

• Maintains cleanliness, sanitation, and organization of the dining area.

• Demonstrates cost awareness in the use of property and supplies.

• Operates and maintains equipment according to manufacturers’ guidelines.

• Ensures quality of items received from vendors and matches deliveries to invoices to ensure correct quantities and items.

• Ensures proper inventory management and orderly storage. Follows first-in-first-out inventory management procedure and monitors weekly, or more often, for expired products in all storage areas.

• Cleans equipment after use and prepares equipment for subsequent use.

• Ensure spaces are prepared for the next day by taking out trash, tidying furniture and dusting surfaces

• Sweep and mop floors and vacuum carpets

• Wash and sanitize toilets, sinks and showers.

• Wipe mirrors and windows

• Utilize insecticides to prevent infestation by dangerous pests

• Assist with the room searches as assigned.

• Monitors Medication administration when needed to prevent diversion.

• Maintains Cleanliness of workspace.

• Monitor smoking areas for cleanliness and remove cigarette butts as needed

• Disperse necessities such as laundry detergent and toilet paper.

• Inspect paper towel, soap, and hand sanitizer dispensers, and refill when necessary.

• Knowledge of rules and guidelines of the recovery center de-escalation techniques.

• May require cross training in other ancillary areas.

• Other duties may be assigned.

QUALIFICATIONS:

• High School Diploma or GED required
• First Aid/BLS and de-escalation required

REQUIRED SKILLS OR ABILITIES:

• Required Skills for this position include but are not limited to:
• Excellent communication skills.
• Attention to detail.
• Ability to thrive during stressful situations.
• Superior organizational skills.
• Ability to diagnose and prioritize changing situations
• Flexibility to adapt to schedule changes and assumption of responsibilities not delineated in the job description.
• Self-Motivated
• Ability to work within a team concept.

PHYSICAL DEMANDS: Physical demands described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position. Reasonable accommodation may be provided to enable qualified individuals with disabilities to perform the essentials duties.

• Ability to lift a minimum of 25 pounds.
• Ability to perform job responsibilities in a facility without elevator or mechanical transportation.
• Operates a computer and keyboard.

WORK ENVIRONMENT: This job operates in an inpatient facility environment at an OVP Health location that is open 24/7. Working conditions described are representative of those that must be routinely met by an employee to successfully perform the essential duties of this position. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform essential duties.

• Involves regular exposure to body fluids in a controlled environment.
• May be required to come in early or stay late if the need arises.
• May be required to stay over their shift until another qualified staff member is available.

WORKING CONDITIONS: Smoke-free environment. This position description is not intended to be a complete list of all responsibilities, duties or skills required for the job and is subject to review and change in accordance with the needs of OVP Health and contractual obligations.

EEO STATEMENT: OVP Health provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, OVP Health complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfers, leaves of absence, compensation, and training. OVP Health expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper inference with the ability of Ohio Valley Physician Inc. employees to perform their job duties may result in discipline up to and including discharge.