Outsourced Staff→
Rockstar Customer Support Specialist… at Outsourced… · Philippin…
Skills
Job Description
Enjoy a rewarding career with Outsourced Staff, a fast growing Australian owned BPO company specialising in customer support roles for the freight and logistics industry.
Our client is a leading international freight and logistics company looking for loyal, & driven individual to join their existing Philippines based support team. This is a full time remote work from home role working business hours 8:30am – 5:30pm Monday to Friday AEST.
We are looking for an experienced customer support specialist that demonstrates clear perfect English with strong people skills. The ideal candidate is a motivated, reliable, self starter with high attention to detail that can work independently with limited supervision at times.
You have a can-do attitude, a willingness to learn and naturally strive to get things done right first time plus the ability to ask questions in order to find solutions for the customer. You have a minimum 2 years customer service experience working for an established BPO or customer support inbound call centre ideally working for a freight forwarding company.
Responsibilities: As part of the customer support team you will interact with freight carriers and customers alike to resolve general enquiries that may arise:
- Taking inbound calls plus making outbound calls to customers and suppliers daily
- Complete freight quotations & booking requests
- Provide customer support by responding to emails, skype / slack requests etc
- Complete incoming enquiries with a set of FAQ’s, systems and procedures
- Overnight shipment track & trace status updates with various freight companies plus updating of relevant daily reports in Google Sheets etc
- Multi-task by monitoring different email addresses and messaging groups while responding to inbound support enquiries
- Ability to take ownership of and work to resolve customer issues
- Proactively communicate with customers providing feedback on progress of inquiries
- Support other team members during unexpected high-volume request times
- Escalate unusual or complicated requests to the team leader and collaborate with them to find a resolution to any challenging situations
Requirements:
- At least 2 years customer service experience working for an established BPO, or inbound call centre environment
- Prior experience working for a freight forwarding company an advantage
- Strong verbal and written English communication skills
- Must handle inbound & outbound calls working from home office environment
- Ability to follow structured systems and procedures
- Effective time management and prioritisation skills
- Ability to work independently with limited supervision or direction
- Strong multi-tasking skills
- Proficient with Microsoft Office and Google products suite
- Data entry skills
- Soft Skills: driven, team player, customer-focused, high attention to detail, problem-solving mindset with a can-do attitude & willingness to learn
Equipment Needed:
- Desktop or Laptop
- Dual monitor / second screen required
- Core I5 or Ryzen 5 & above
- Min 8GB RAM
- Microsoft windows genuine version
- Backup Internet
- Backup Power
Benefits:
- Full time work from home role
- Day shift working Monday to Friday Australian business hours
- No weekend work
- Holiday & sick leave
- Australian national public holidays
- Birthday bonus day off
- Benefits contributions towards Pagibig, SSS & Phil Health
- 13th Month pay